1, telephone customer service time is 24 hours. Unless it is urgent business, it is better to call during the day, and it is more difficult to call at night and in the early morning. The manual online service hours of CCB official website online customer service e-banking business and good finance business are 8: 00-22: 00; The manual online service time of credit card business is 9: 00-17: 00; Other business manuals are available online from 9: 00 to 20: 00.
1, most banks have manual service at night, and users can call the bank customer service number to transfer the manual customer service. For example, China Bank, Agricultural Bank, China Construction Bank, Industrial and Commercial Bank and other banks all have 24-hour manual customer service telephone numbers, so there is also manual service at night. Users can call the manual service for account loss reporting, self-service machine failure, account abnormality and other operations.
The working hours of all classes except all-night classes are 8 hours. Generally speaking, it is a shift system, and the working hours are not uniform during the day. For example, a group of employees will go online at 8: 00, a group at 8: 30, and a group at 9: 00, because we have to stagger the time for eating and getting off work. However, the specific situation of each province may be different. The service time of manual service is 24 hours. Unless it is urgent business, it is better to call during the day, and it is more difficult to call at night and in the early morning.
3. The manual online service time of CCB official website online customer service e-banking business and good financial business is 8: 00-22: 00; The manual online service time of credit card business is 9: 00-17: 00; Other business manuals are available online from 9: 00 to 20: 00. Call the customer service hotline, enter the card number and telephone banking password, and choose according to the voice prompt to go to the manual service. If you don't have a telephone banking password, you don't need to enter any information after making a call. After listening to the complete voice prompt, press "#" and then press the follow-up prompt button to find the artificial service. There are few businesses that need to be handled manually now.
4. Card opening, card replacement, loss reporting, installment, amount adjustment, bonus exchange, audit, password setting, password change, etc. can all be handled through self-service channels. The working hours of online banking, mobile banking, official WX WeChat account, etc. are all 8 hours except overnight shifts. Working hours during the day are not uniform. For example, a group of employees will go online at 8: 00, a group at 8: 30, and a group at 9: 00, because we have to stagger the time for eating and getting off work. However, the specific situation of each province may be different.