A transaction refund will be generated. After the seller agrees, the refund amount will arrive within 72 hours.
After the seller clicks on the delivery, the buyer applies for a refund.
If the transaction needs a refund, don't click "Confirm receipt", please apply for a refund (if the transaction is successful, click here to see the method). The operation steps are as follows:
1, Operation Process of Refund Application for Non-receipt and Refund for Receipt Only
2. The operation process of applying for refund for goods that have been received and need to be returned.
Operation flow of refund application for non-receipt and refund for receipt only.
Step 1: Enter "Bought Baby", find the transaction that needs a refund, and click "Refund/Return" on the page;
Step 2: First, select the service type you want to apply for, then fill in your actual commodity status and refund reasons and submit a refund application;
Note: the refund amount cannot be modified when the goods are not received, and the full transaction amount will be applied by default.
Operation process of applying for refund for goods that have been received and need to be returned.
Step 1: Enter "Bought Baby", find the transaction that needs a refund, and click "Refund/Return" on the page;
Step 2: First, select the service type you want to apply for, then select your refund reason and fill in the refund instructions, and then submit the refund application.
After that, you can enter the "Bought Baby" page, find the corresponding transaction and select "Refund in Progress" to view the details of the refund and the seller's reply;
Step 4: The seller has 5 days to process the buyer's refund application. If the seller agrees to the return agreement, please find the corresponding transaction on the bought baby page and click "Please return". According to the return address provided by the seller on the refund details page, contact the logistics company to return the goods.
After returning the goods, please go to the refund page to "fill in the return information" (that is, the name of the logistics company and the waybill number)
Reminder: Once the return information is submitted, it cannot be modified. If you have purchased the return shipping insurance before, please fill it in carefully.
Note: 1) The buyer needs to return the goods within 7 days after the seller agrees to the refund application. Failing to return the goods within the time limit, the refund will be closed and the transaction will be overtime;
2) After the return information is submitted successfully, the seller will have 10 days to confirm the receipt. If the seller fails to handle it within the time limit, the system will automatically refund the buyer.