You can call the branch of the account opening bank to report the loss verbally, and the validity period is 5 days. If you call 95599 to report the loss verbally, the account funds can be frozen for a long time. When reporting a loss in writing, you can use the original ID card, the corresponding passbook or bank card when opening an account, and other information. A new card or passbook can be issued 7 days after the written loss is reported.

After calling the bank’s service number, tell the bank your ID number, bank card number and other information. The validity period is 15 days. During the validity period, the customer can go to the account opening bank with his or her ID card to report the loss in writing. , you can bring any ID card, temporary ID card, passport, household registration booklet.

Extended information:

In addition to bank cards, the items that can be reported as lost include: registered deposit certificates, passbooks and certificate-based registered treasury bonds. However, electronic wallets in anonymous deposit certificates, stored-value cards and IC cards cannot be reported as lost. The fee for reporting loss is 10 yuan each time, and the cost of replacing a card is 5 yuan each time. (If you want to continue using your previous account, ask your bank.)

The information required to verbally report the loss of a bank card includes: name, valid ID number and card number. Bank card numbers have many digits and are difficult to remember. You may wish to always keep a relevant receipt in your wallet after operating at an ATM or POS machine, with a clear card number on it. If a verbal loss report over the phone is valid for 5 days, the customer must apply for a written loss report within 5 days, otherwise the verbal loss report will automatically become invalid.

Baidu Encyclopedia - Loss Report