1. Credit card national 24-hour service hotline: 95511 to 2 (overseas hotline: +86-755-29595511, +86-755-95511, +86-95511).

2. Ping An Bank loan service hotline: 4000045136.

3. Ping An Bank’s national 24-hour service hotline: 95511 extension 3.

4. VIP service hotline: 4008895511 (overseas hotline: +86-21-38824910).

5. All-in-one card service hotline: 95511 to 3 to 4 (overseas hotline: +86-21-38134040).

Ping An Credit Card.

1. Adequately protect losses 72 hours before reporting losses.

If your credit card is lost or stolen, regardless of whether a confidential transaction has been established, you can apply to us for compensation for the fraudulent consumption of your credit card within 72 hours before reporting the loss.

If the cardholder is hijacked by a gangster, if he is coerced by a gangster, if his life and health are seriously threatened, the credit card will completely protect him from the loss of the cash borrowed by the robbery.

If the cardholder forcibly discloses the credit card password in the cardholder's name to a criminal at an automated teller machine (ATM) or bank counter, resulting in the loss of the credit card, the cardholder may request compensation from the bank.

2. You can choose a transaction password.

When you activate your card, we set your spending mode to "Signature Only."

If you choose "Password + Signature Consumption", please call the 24-hour customer service hotline to apply for settings.

After setting the transaction password, you can also change the transaction password through our bank's ATM teller machines, CDM deposit machines, 24-hour customer service hotline or visit our bank's credit card website.

3. Home security.

All credit card holders of Ping An Bank can enjoy household property theft and rescue protection. Cardholders can get free home property theft and loss insurance and door and window lock insurance as long as they activate the card and successfully swipe the card once (unlimited). Gold card holders can also receive cash and gold and silver jewelry theft and rescue to ensure the safety of your home.

4. Guarantee of worry-free travel.

As long as you use your Ping An Bank Gold Credit Card to pay for 100% of the passenger ticket for the current flight (not limited to domestic or international flights) or to pay more than 80% (including 80% of travel expenses) (including airline tickets) Transportation), you can get aviation accident insurance of 2 million yuan.