1. Call the service hotline of China Construction Bank 95533 to make a complaint, and provide the work number or outlet name of the staff who need to make a complaint. You can feed back your opinions and suggestions to Intelligent Voice, or press # to enter key services, and then select "No.7-Human Service Complaints and Suggestions" for feedback.
2. Log in to official website of China Construction Bank (www.ccb.com) and go to the home page-Customer Service-I want to leave a message-Complaint. You can fill in the complaint form online, provide your contact information and complaint content, and CCB will contact you as soon as possible after receiving the complaint.
3. Pay attention to the official WeChat accounts of "China Construction Bank Customer Service" and "China Construction Bank", or contact the online customer service of CCB through the mobile banking APP of CCB. You can send a text or voice message to describe your complaint through WeChat or APP, and the customer service staff of CCB will reply you in time.
4. Make a complaint to the local branch or office of the CBRC, and the CBRC will provide you with complaint service and follow up. You can call the customer service hotline 123 15 to make a complaint, or you can log on to the official website of China Banking Regulatory Commission (www.cbrc.gov.cn) and go to the home page-service guide-complaint reporting. You can fill in the complaint report form online, provide your contact information and complaint content, and the CBRC will contact you as soon as possible after receiving the complaint.