first of all, don't panic. once the card is stolen, the customer needs to call the card issuing bank to control the card and transaction at the first time to prevent the loss from expanding, and report the abnormal situation to the bank and cooperate with the bank to investigate. The bank will remind the cardholder to confirm the specific information of the suspicious transaction, so as to carry out follow-up processing on the basis of accurate identification, look for clues of counterfeiting and stealing, and assist the police in solving the case.

In order to protect the account security of Ping An credit card customers and enhance the risk level of modifying the mobile phone number, Ping An has completely upgraded the mobile phone number modification process. You can choose to bring your ID card and card to the outlet to modify the mobile phone number, and the high-risk business is handled at the outlet, which is more secure.