How to report the loss and replace the Bank of China credit card:

1. Bank of China Personal Mobile Banking: Select Account Management - One-click card lock to report the temporary loss; or you can choose to report the loss and replace the card to apply for the Bank of China Credit Card Formal report of loss and card replacement.

2. BOC Colorful Life: Choose card loss report to handle temporary/formal loss report of Bank of China credit card; if you need to replace the BOC credit card after reporting the loss, you can choose card replacement.

3. "Bank of China Credit Card" official account: Select Account Services - Customer Service? Consumer Protection? More - Payment Security Lock | Temporary Loss Reporting and Cancellation Processing Temporary loss reporting of Bank of China Credit Card; or you can choose to report the loss and replace the card Bank of China credit card is officially lost and replaced.

4. You can call the credit card customer service hotline 4006695566 to handle temporary/official loss reporting and replacement of Bank of China credit card.

Warm reminder:

1. The formal fee for reporting the loss of an activated Bank of China credit card is 40 yuan per time; the Bank of China Platinum Card and above high-end cards, and some card types, are exempt from handling fees.

2. Before replacing a Bank of China credit card, be sure to check the card’s shipping address to avoid sending it to the wrong address.

(Answer time: November 13, 2023)

The above content is for your reference, please refer to the actual business regulations.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GOAPP to handle related businesses.