Recently, it was reported that between March 18 and July 2, 2017, guests who manually entered or swiped their cards at the front desk of some Hyatt hotels had their payment card information accessed without authorization. signs.

It is understood that the payment systems of 41 Hyatt hotels in 11 countries around the world were hacked, and a large amount of customer information was leaked. The leaked information included names, credit card numbers, credit card expiration dates and internal verification codes.

It is reported that Hyatt Hotel Group (Hyatt) is headquartered in Chicago, and its hotel brands include Hyatt Hotels, Grand Hyatt Hotels, Park Hyatt Hotels, etc. Currently, there are 51 hotels in China, and 18 hotels were affected by this information leakage incident.

After calling the Hyatt Hotel Group, AI Finance learned that the 18 affected hotels are: Fuzhou Cangshan Hyatt Hotel, Guangzhou Grand Hyatt Hotel, Guangzhou Park Hyatt Hotel, Guiyang Hyatt Hotel Hotels, Hyatt Regency Hangzhou, Park Hyatt Hangzhou, Hyatt Regency Jinan, Grand Hyatt Lijiang, Hyatt Regency Qingdao, Grand Hyatt Sanya, Andaz Xintiandi Shanghai, Grand Hyatt Shanghai Jinmao, Hyatt Regency Shanghai on the Bund, Shanghai Hyatt Regency Chongming, Hyatt Regency Shanghai Wujiaochang, Grand Hyatt Shenzhen, Hyatt Regency Xiamen Wuyuanwan and Hyatt Regency Xi'an.

It is understood that this information leakage was due to a third party installing malware in the information systems of some hotels. Hyatt Hotels Group stated that it launched an investigation as soon as possible after the discovery, invited authoritative agencies to assist, and has now strengthened protective measures.

The relevant person in charge informed AI Finance and Economics that the incident has been completely resolved and there will be no risk in further consumption.

The hotel is conducting a comprehensive investigation and actively collecting customer opinions and feedback. It is recommended that customers who have made purchases with credit cards at the above 18 hotels between March 18 and July 2, 2017, should pay attention to whether there are any fraudulent records in their accounts. It is better to contact the card issuer to change the card, which will be safer.

Asked about compensation, the person in charge said that there is no compensation for consumers at the moment, and the follow-up will depend on the specific situation.

This is the second information leak, affecting 40% of hotels around the world

As early as January 18, 2016, Hyatt Hotels Group was exposed to the leakage of payment card information event.

The two information leaks are very similar. The first information leak occurred between July 31 and December 8, 2015. There were signs of unauthorized access to payment card data in some of its hotels. The leaked information also included names, credit card numbers, credit card expiration dates and internal Verification code.

The first information leakage involved 250 hotels in about 50 countries around the world, accounting for 40% of the hotels operated by Hyatt Hotels Group. Among them, the United States, China and India are the hardest-hit areas, accounting for 99, 22 and 20 companies respectively.

After the first incident, Hyatt Hotels Group issued an announcement saying: In order to resolve the issue, enhance the security of our systems, and prevent similar incidents from happening again in the future, we have quickly contacted the excellent third-party network Collaborate with security experts. We have also notified law enforcement and payment card networks.

In addition, after the first information breach occurred, Hyatt Group provided affected customers with free protection services from CSID (a provider of fraud detection solutions and anti-fraud technology) for one year.