Five-star customers of CCB refer to customers whose comprehensive business conditions reach five-star standards, including their performance in deposits, loans, wealth management and credit cards. Five-star customers can enjoy the corresponding preferential services and value-added services provided by CCB, such as exclusive account manager, preferential loan interest rate, credit card privilege, financial product recommendation, etc. The customer service system launched by China Construction Bank to give back to customers and improve service level is providing more personalized, convenient and high-quality financial services.