1. Counter handling: Go to the counter of Ping An Bank, explain the situation to the staff and apply for card replacement. You need to provide ID card, credit card, bank card and other relevant documents.
2. online APPlication: log in to ping an bank official website or mobile banking app and apply for card replacement in the "credit card service" or "card management" options. Need to provide photos of documents, credit cards and other related materials.
3. Contact customer service: Call Ping An Bank's customer service number, explain the problem to the customer service staff and apply for card replacement, and the customer service staff will inform you of the specific processing procedures and required materials.