If the credit card has not been traded for 36 months, the account will be frozen. The main cardholder needs to dial the customer service number with the reserved mobile phone number: 400-669-5566/400-669-5569, and then turn to manual inquiry, and the account can be unfrozen according to the manual customer service prompt.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.