Thank you very much for your attention and support for Bank of China Credit Card. Currently, returns of points redeemed for gifts are not supported. However, if there are quality problems or missing/missing gifts when you receive them, you can call us within 7 days of receiving the gifts. Customer service hotline 4006695566, select key 0 to transfer to manual service to apply for exchange.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.