Bank of Communications credit card loss protection compensation process:

1. The cardholder discovers that the credit card is lost or stolen;

2. Call Bank of Communications customer service hotline: 95559 Apply for a loss report, and you need to pay a loss report fee;

3. Check whether there are any fraudulent transactions;

4. If there are indeed fraudulent transactions, you need to fill in the "Lost Card Protection Application Form" And prepare the claim information;

5. Express the information to the bank's credit card center;

6. Wait for the bank's processing results. If the bank verifies that there are no fraudulent transactions, a new card will be issued.

However, there are certain conditions for enjoying the lost card protection. First, you cannot set a password on your credit card, and a credit card with a password cannot enjoy the lost card protection service; second, the lost card protection is only applicable to card purchases at POS machines, and will not be used for transactions stolen through online transactions, telephone transfers, ATM cash withdrawals, etc. For transactions, the bank is not responsible for compensation.