12 10 The Consumer Protection Bureau of the China Banking Regulatory Commission issued the Notice on Consumer Complaints in the Banking Industry in the Third Quarter of 2020. According to the circular, in the third quarter, China Banking Regulatory Commission and its dispatched offices accepted and forwarded 85,097 complaints from banking consumers, up 26.5% from the previous quarter. Judging from the main problems reflected by complaints, there are a large number of complaints about credit card business, personal loan business and wealth management business.
According to the circular, in the third quarter, 48,406 consumer complaints in the banking industry accepted and forwarded by the CBRC and its dispatched offices involved credit card business, an increase of 43.5% from the previous month, accounting for 56.9% of the total complaints; There were 202 19 complaints about personal loan business, up 33.5% from the previous month, accounting for 23.8% of the total complaints; There were 4337 complaints about wealth management business, down 59. 1% from the previous month, accounting for 5. 1% of the total complaints.
Extended data:
Bank complaint level
Among the complaints about credit card business, Bank of Communications, China Construction Bank and Industrial and Commercial Bank rank among the three major state-owned commercial banks. China Merchants Bank, China CITIC Bank and Ping An Bank are among the top three joint-stock commercial banks with credit card complaints. Bank of East Asia, HSBC and Citibank are among the top three foreign-funded corporate banks with complaints.
Among the personal loan complaints, Industrial and Commercial Bank of China, Agricultural Bank of China and Bank of China rank among the three major state-owned commercial banks. Ping An Bank, China Merchants Bank and China Everbright Bank are among the top three joint-stock commercial banks in terms of personal loan complaints.
Xinhua News Agency-Tucao's "list" is coming! According to the latest report of China Banking and Insurance Regulatory Commission, banks are complained by consumers more than 900 times a day on average.