Hello, if you are the professional version of our online banking, please log in to the professional version and click the horizontal menu "All-in-one Card" - "Investment and Financial Management" - "Paper Gold and Silver" - "Paper Gold and Silver Home Page" , click "Untransacted Order Inquiry" through the opened interface, and click "Cancel Order"

If you still have questions, please open the China Merchants Bank homepage www.cmbchina.com and click "Online Customer Service" in the upper right corner to enter the consultation.