Hello, the first thing that needs to be explained to you is that it is not the customer's request to unfreeze the bank. The card center will handle it according to the customer's card usage.

1. Telephone banking 95588 unfreeze the application. If it can be unfrozen, it will generally be completed within 2 working days. If it cannot be unfrozen, the card center may contact the customer to inform him (depending on the location). If the customer's reserved information is incomplete, he can only apply at the counter of the card center.

2. If the customer needs to unfreeze on the same day, please bring your card and ID card to the local card center counter to apply directly. If it can be thawed, it can be thawed on the same day. If it cannot be thawed, it means that the card can no longer be used.

In addition, it should be noted that the account cannot be in arrears when applying for thawing, which is a prerequisite.

If you have any questions, please leave a message again.