About the Global Blue tax refund issue:

What happened?

I traveled to France, Germany, Italy and Switzerland at the end of September, and returned to Italy at Rome Airport in early October. Buddha bought two things (Global Blue Tax Refund), and the two tax forms were stamped at the tax refund office. He requested a cash refund on the spot (the tax refund on the spot was 10.8, and the cash at the airport was 12), and guaranteed it with a credit card (credit card guaranteed) Purpose, the tax refund form must be stamped with the customs stamp at the airport and put into the respective mailbox, or returned to the country and mailed to the company of each tax refund agency), with pictures as proof

The tax refund form must be stamped with the customs stamp at the airport and put in There is a Global Blue mailbox at the airport tax refund point. There are two slips from Lafayette, one for tax refund of 31.86 euros and one for 429.84 euros. Put the tax refund in an envelope (the envelope comes with self-adhesive tape) and seal the self-adhesive tape with saliva.

After returning to China, I received a text message on October 30 that 442.74 euros were deducted, and there was also a currency exchange fee of 5.67 US dollars (charged by the bank)

Pictures to prove it

Check the phone number immediately, the mainland phone number can never be reached 010--59045990, 80032111111 (landline dialing). If you don't believe me, try it, you can't call the Singapore number, 65 69225588 and found the Chinese service:

I delivered a tax refund form stamped with customs at the Rome airport, but why didn’t I receive it?

Customer service: I have received the tax refund form, just received it, and they will handle the refund for me

Why is the amount deducted different from the cash I received? 442.74 was deducted, and I only took 429.84 euros in cash.

Customer Service: If the tax bill is not received within 15 days, there will be a certain late fee.

3. The two bills were sent together in the same envelope. Why didn’t I receive the one with 429.84 euros, but I received the one with 31.86 euros?

Customer service: This is unclear. It has something to do with the courier company. I don’t know how they sent it. Maybe the courier company sent it separately.

Question: I sent them together and the self-adhesive tape was on them. Will the courier open the envelopes and send them separately?

On November 2, I saw the bank and asked for a refund of 429.84 euros. 442.74 euros --- 429.84 euros = 12.9 euros, plus a currency exchange fee of 5.67 US dollars, a loss of 120 yuan before and after. It is estimated that there will be an exchange fee of one euro to US dollar, and a few dollars will be lost.

I am very angry about this kind of thing. I hope my compatriots will understand and spread the word so that everyone knows about Global Blue’s dirty tricks. When you go to get a tax refund, you must stamp it at the tax refund office and stamp it with the customs stamp at the airport. , I asked for a cash refund at the BlueLink counter at the airport. No credit card guarantee was required. The counter took the tax refund form directly and received 12 in cash.