If you are calling the police, the public security organs will definitely need you to produce some relevant certificates.

You need to explain this situation clearly to the staff of that bank (you should just call customer service). The bank needs to cooperate with the public security organs, deactivate the card, and then provide proof of relevant consumption, so that the police can A case may be filed.

Then tell the bank staff to issue an instruction sheet. This instruction sheet is to be provided to other banks or the People's Bank of China to prove that your bad credit is not due to your own fault, but because the card has been used. Misappropriated by others.

If you want to contact bank staff, you should call the bank’s customer service number, and you should be able to contact a human directly.