1. Call the customer service telephone of Postal Savings Bank to consult the bank (follow the prompts or switch to manual operation). The customer service telephone number of Postal Bank is 95580.

2. Mobile banking inquiry: After logging in to ICBC Mobile Banking, click My Account, select a bank card and click the bank card number.

3. Bring your ID card and bank card to the bank outlet for inquiry. The working hours of the bank are from 9: 00 a.m. to 9: 00 p.m. 17:00 p.m. from Monday to Friday, and the shift system is implemented on weekends. The specific working hours are subject to the bank.