You can make complaints in the following ways:

Complain to the customer service hotline of the bank’s credit card center.

Complain to the bank’s customer service hotline.

Complain to the China Banking Regulatory Commission.

File a complaint to a consumer association.

Complain to the media.

File a civil lawsuit in court.

Call the police or report the crime to the public security organ.

Petition and report to the petition office of the local party and government agency.

Extended information:

Bank of Communications Pacific Credit Card is a credit card product created by Bank of Communications by introducing advanced technology and management from HSBC. With the theme of "People's Global Card", it advocates a new consumer culture and card-using experience, and provides preferential treatment and considerate services all over the world.

According to the relevant arrangements for strategic cooperation between Bank of Communications and The Hongkong and Shanghai Banking Corporation Limited, on October 25, 2004, Bank of Communications Pacific Credit Card Center was officially announced.

The establishment of the Credit Card Center marks the real beginning of the strategic partnership between Bank of Communications and HSBC.

At the same time, both parties hope to accumulate experience for cooperation in other fields through cooperation in the credit card business and build Pacific Credit Card Center into the number one card issuer in the country.

Promote the credit cards issued by both parties to become the credit cards with the highest visibility and praise, the largest number of card issuances and transactions, the best risk control, and the best profitability.

Bank of Communications - Complaint Handling Flowchart

Baidu Encyclopedia - Bank of Communications Credit Card Center