Credit card: Please dial 95588 and report the loss of your credit card by yourself or by manual service according to the voice prompts. ?
The temporary loss reporting period for savings cards, passbooks or certificates of deposit is 15 days. Please bring your valid ID card in time and go to the business outlet to report the loss and reissue a new account.
If you need to reissue a new card after reporting the loss of a credit card, you can call ICBC customer service hotline 95588 and choose "6 credit card service -9 manual service" according to the voice prompt, or you can go through the formalities of reissue a new card at the business outlet designated by the card issuer with valid identity documents.
Extended information 1. The issuing bank shall provide the cardholder with the loss reporting service of the bank card, set up a 24-hour loss reporting service telephone, and provide both telephone and written loss reporting methods. Written loss reporting is a formal way to report the loss.
2. After the procedures for reporting the loss of a debit card are completed, the cardholder will no longer be responsible for the change of funds in the corresponding card account unless the judicial organ or arbitration organ decides otherwise.
3. The issuing bank shall not report the loss of the electronic wallet in the stored value card and ic card.
4. The issuing bank has the right to recourse the overdraft of the cardholder. If the cardholder fails to return the overdraft within the prescribed time limit, the issuing bank has the right to apply for legal protection and investigate the legal responsibility of the cardholder or related parties according to law.
Industrial and Commercial Bank of China-Loss Reporting Method of Bank Card or Passbook