1. When the credit card is sent, a card sending notification message will be sent to the user's mobile phone registered in CCB. The message contains the card mailing number and the inquiry channel of mailing progress, which can be inquired according to the prompt;

2. Log in to the mobile banking, and click on the "Logistics Information" menu through "Credit Card-Credit Card Management-Card Handling Progress Query".

If the card is returned or not received for a long time, you can also apply for resending the card through mobile banking. When the receiving address changes, you need to modify the mailing address according to the prompts.

if the card shows that it has been signed, but the card has not been received, you should contact the customer service hotline of CCB 95533, turn 2-credit card business in time.