1. Online inquiry: log in to the rural commercial bank official website or the mobile banking APP, enter the personal account page, find the points inquiry portal, and enter the corresponding account number and password to inquire about the points balance and points details.
2. Telephone inquiry: Call the customer service hotline of the rural commercial bank, communicate with the customer service staff, provide relevant identity information and account information, and the customer service staff will help to inquire about the balance and details of the points.