After asking Amazon customer service, we got the following solutions:
First, try to rebind the credit card.
second, check whether the bound credit card has expired or there is a problem with the credit card limit.
Third, if it is not the common situation above, it is recommended to replace it with a new credit card. Amazon has no specific requirements for the newly bound credit card; After adding a new credit card for 2 hours, replace it with the old card, which is the credit card that the seller originally bound. Amazon's customer service said that the above operations were verified by Amazon engineers and basically effective, so Amazon sellers can try this method. But this method is not omnipotent. Many Amazon sellers said that their credit cards are basically no problem, so the most reliable way is to change a new single-currency credit card.
The store was closed because the products did not meet the relevant regulations of Amazon.
Amazon takes care of the consumer's consumption experience very much, so some products received by consumers due to some non-artificial and unpredictable factors in the sales process will also lead to the impression of the consumer's experience and thus receive the A-Z and bad reviews from customers. If you don't comply with Amazon regulations, it will easily lead to consumer complaints. As long as there are 2-3 formal complaints every month, the store may be blocked, and the attitude and results of after-sales service will also be the standard of Amazon's assessment.
Write a complaint email to Amazon
Amazon not only wants to see sellers investigate and solve problems, but also hopes that they can come up with some long-term solutions. So, after doing the above two points, you can assure Amazon that you have cleaned up the inventory products and are prepared to implement the following measures to avoid repeating the same mistakes.
check the inventory regularly;
optimize listing and strengthen relevant rules; Arrange employees to review listing;
give up mixed inventory and label your own inventory products; Create a project to donate most of the problem products to show that there is no possibility of repeated shelves; Design and print leaflets and put them in the packing box, clearly indicating the return and refund policy; Set up internal quality inspection and control process instead of direct shipment;
Avoid problems with products and descriptions
In order to avoid triggering Amazon warning emails or blocking stores in the future, the following measures can be taken:
Don't sell any products whose listing descriptions don't match the real thing; If the listing on the shelf does not match the real thing 1%, create a new listing; If most consumers ask the same question, directly indicate the answer in the product description; Provide a clear return and refund policy, and print the company trademark on each box; Check the return report regularly to see how many products are "inconsistent with the description"; Strengthen the quality control from the source of goods to the distribution, and be sure to personally check the products before delivering them directly or letting suppliers deliver them to Amazon warehouse. Inform the supplier that the product can't reach the expected value of consumers; Consider creating a blacklist to exclude products with repeated problems from listing and purchase orders.
the store is blocked due to the restriction of single account and associated account
One of the simplest rules of Amazon is to prohibit sellers from having two accounts in the same place.
Amazon enforces the "single account" policy, which can help buyers reduce contact with bad businesses. If the seller's performance declines, he is complained or negatively evaluated, and he can open a new account at will, then consumers may be misled and buy from bad sellers. This also constitutes unfair competition for other sellers, and indirectly improves the quality of services (products) that sellers manage their own stores.
Many sellers try their business when they first open their stores, and they don't think much about it. After reading this policy, they forget it, so that they suddenly realize it until their accounts are closed. And what Amazon is based on to detect the associated account is not made public and does not need to be made public. Here, it is suggested that sellers and friends check whether two different accounts are related.