Hello, regarding the freezing and unfreezing of credit cards, you can unfreeze them separately according to different freezing reasons, for example:

If the credit card is frozen due to an overdue credit card, you should unfreeze it as soon as possible. To repay the overdue amount, after paying off the credit card balance, the cardholder can call the bank's credit card customer service center and explain the situation. Under normal circumstances, the bank will lift the restriction. After that, the cardholder must repay every installment on time. Don't cause overdue credit cards again, because overdue credit cards will be included in the personal credit system. Too many overdue times will affect future loan applications.

If the credit card is frozen due to credit card cash-out, it depends on the circumstances. If it is not a subjective cash-out, but a cash-out that the bank mistakenly believes, the cardholder can call the bank's credit card customer service center to explain the situation and apply. Credit card restrictions lifted.

If the credit card is frozen due to credit card fraud, the bank will generally lift the restriction after the fraud is resolved.

Cardholders can apply to lift the freeze through telephone banking 95588. If the freeze can be lifted, the process will usually be completed within 2 working days. If the freeze cannot be lifted, the card center may contact the customer to inform him (due to Varies by location). If the customer's reservation information is incomplete, they can only apply at the card center counter.

If the customer needs to lift the freeze on the same day, please bring the card and ID card to the local card center counter to apply directly. If the freeze can be lifted, it can be lifted on the same day. If the freeze cannot be lifted, it means the card can no longer be used.

In addition, it should be noted that when applying for unfreezing, there must be no outstanding balance in the account. This is a prerequisite.