CCB provides a variety of methods to handle account loss reporting business, and customers can choose to handle it according to their needs:

1. Savings account:

(1) Log in to mobile banking and click the "Account-Account Service-Account Loss Reporting" menu on the home page.

(2) after dialing 95533, press the # key, and then press the voice prompt to select "1 report the loss".

(3) The customer shall handle his/her valid identity certificate at any branch of CCB.

warm reminder: after reporting the loss of the savings account, please handle the follow-up business within the validity period of reporting the loss.

2. Credit card account:

(1) Log in to mobile banking, and click on the menu "Account-Credit Card-Account Service-Credit Card Report Loss" on the home page.

(2) after dialing 95533, press the # key, and then press the voice prompt to select "1 report the loss".

(in case of business changes, please take the actual situation as the standard. ) Click to understand the graphic "Loss of savings card is risky, self-service loss reporting is not panic! 》