Credit card holder authentication failure mostly occurs when swiping the card on the POS. When the cashier operates our credit card on the POS, he or she needs to authenticate the cardholder's identity. The authentication is successful. You can only swipe your card for consumption, but the POS machine prompts that the cardholder authentication failed, which means that your credit card cannot be swiped and the payment cannot be completed. At this time, you need to change to another credit card, or pay directly with cash.

How to solve the problem of credit card holder authentication failure:

For this, you have to find out the reason for the authentication failure, and then take the right medicine. The failure of cardholder authentication may be caused by two reasons. On the one hand, it is the POS machine that swipes the card, and on the other hand, the status of the credit card itself is abnormal. Let’s analyze them one by one below.

1. Reasons for POS machines:

1. Most of the POS machines of many merchants now have dial-up connections. If the network is disconnected or the signal is poor, consumption authentication cannot be performed. of.

2. Some POS machines do not support transactions with certain special card types, such as World Cup credit cards, Transformers 4 credit cards, Olympic Dragon cards, etc., which cannot be used on POS machines issued by ICBC.

2. Abnormal credit card status

There are many common credit card status abnormalities, such as the card being degaussed, the card not activated, the password being entered incorrectly too many times and being locked, the card exceeding If the validity period expires, the cardholder authentication will fail. In this case, you need to contact the customer service of the card issuing bank to solve the problem.