If your account has been frozen or restricted, please go to the nearest Agricultural Bank of China with your ID card and bank card to inquire about the specific reasons.

If it is a credit card from our bank, please call our customer service hotline 4006695599 for enquiry. From the date of activation of a credit card, if the account has no transaction records for more than 6 months, the relevant business will be suspended. You can log in to Palm Bank and click "Home - Credit Card - Card Manager - Click on Card - Security Management - Unlock Unlocked Account" to unblock the account. , or you can go to any of our branches to apply for account unblocking.

(Answer time: May 11, 2023. In case of business changes, please refer to the actual situation.)