According to the information you provided, your card may be handled by Ping An Bank for your card security. Under normal circumstances, you need to make an appointment one day in advance to go to Hong Kong. For the details of your card, I suggest you call the service hotline 955 1 1-2-8, enter your personal information according to the voice prompt, and then turn to manual assistance to inquire about the specific reasons.

I hope our service will satisfy you. You can also download Ping An Tianxiatong bound credit card, and more wonderful services are waiting for you to experience ~ ~