The postal express called to say that the credit card had arrived, but you didn't receive the single number. He said you can get it if you get your ID card. In this case, you can pick it up at the express outlet with your ID card.

When you arrive at the express outlet, you can explain the situation to the staff, provide your ID card, and let them find your package for you. If you are worried that you can't find the package, you can also ask the courier company to provide the tracking number of the package so that you can track the location of the package on the courier company's website.

Generally speaking, if you receive a phone call from the postal courier, but you can't receive the tracking number of the parcel, you can pick it up at the courier outlet with your ID card.