_ year, under the correct leadership of the party committees and presidents' offices of superior banks and sub-branches, the business department took rallying people's hearts as the driving force, innovative services as the starting point, bold management, seeking truth and being pragmatic. Successfully completed all tasks assigned by the sub-branch, with corporate deposit time of RMB X million, a net increase of RMB X million compared with the beginning of the year, daily average deposit of RMB X million and savings deposit of RMB X million. The work in the past year is summarized as follows:
1. Cohesing people's hearts and casting a high-quality team
Thought is the guide to action. Nothing can be achieved if people are distracted. A group of people in the director's office of the sales department are deeply aware of this, so we will put cohesion in a prominent position.
1. Take the lead in setting an example, correct others first, and a group of people in Director X's office set an example, strengthen their study, be typical advocates, organizers and practitioners of learning. Be a teacher by example, be honest and upright, cultivate morality by thrift, and influence every employee with their own quality. Always adhere to the principle of fairness and justice in the work, do not engage in personal relations, do not pull gangs, and achieve a bowl of water. Encourage employees to give more opinions and adopt them as long as they are reasonable. Fully mobilize the enthusiasm of employees to participate. On the sensitive issue of performance distribution, openness should be implemented to enhance transparency. Make sure that every employee sees peace of mind and feels comfortable.
2. Give full play to party member's exemplary leading role. The sales department has X employees, including X from party member. Party member's role among the masses is particularly important in the sales department. The Party branch of the business department analyzes the objectives and tasks assigned by the sub-branch, unifies the understanding and ensures that every party member is a benchmark, and gives full play to the role of the grass-roots Party branch as a fighting fortress. Under the exemplary role of party member, actively cultivate reserve forces and attract outstanding employees to move closer to the organization.
second, to create excellence in service and win thousands of miles through operation
Service innovation is the eternal theme of banking work. Only by strengthening service can we win the market and create benefits. A group of people in the director's office of the business department responded to the call of the city branch and Rugao municipal government and actively participated in the establishment of? Civilization and integrity? In the window activity, the service level of the sales department will rise to a new level. The advanced practice of our department has been reported in _x Net News and _ Daily. Reprinted by the provincial network news.
1. Do a good job in employee professional ethics education. Director's office to create? Window of civilization? As an opportunity, we will regularly organize employees to learn rules and regulations such as Service Code of Conduct, _ Service Standard, etc., constantly standardize employees' service words and deeds, and urge employees to strictly abide by them? Do eight things, nine things and ten things? Really regard customers as parents and advocate? Heart? Service, treat customers as relatives and friends. Can employee Zhang Yan use it as a standard in counter service? Three times, two stops, a smile? Many times, he was commended in the unannounced visits of the city branch.
2. Pay special attention to the assessment and incentive mechanism. First, establish the archives of rewards and punishments for employees' high-quality and civilized service, and include the service performance of employees in the annual evaluation and selection, which enhances employees' sense of hardship and improves their service consciousness; The second is to establish an assessment mechanism linked to service quality and business volume, and create? Do more and get more, do less and get less? The fair competition mechanism has formed the employees of the whole bank? Fight for it? 、? Rob dry? Good business situation. The third is to establish a review mechanism for outlets, account managers and customers. The person in charge of the outlet will evaluate the warehouse keeper and the teller, and the customer and the account manager will evaluate the counter-receiving staff, and one advanced service will be selected from the accounting counter-receiving staff, cashier counter-receiving staff and warehouse teller, and will be rewarded quarterly. Fourth, a high-quality and civilized service award fund was set up to commend the advanced and spur the backward.
3. Do a good job in serving relevant departments. The business department is not only an independent service department, but also the hub of branches and outlets. First, actively cooperate with the account manager to make various loans and withdraw funds. In August this year, I actively cooperated with the account manager to handle the factoring business of _ million, and achieved economic benefits of _ million. The second is to serve the grassroots outlets well.
Third, be pragmatic and brave in expanding the market
? Development is the last word? . Without the development of the market, everything will be impossible. At the beginning of the year, the director's office, based on the spirit of market-oriented, service-oriented and customer-centered, combined with the specific situation of the business department, established the working idea of asking for deposits from the market and digging deposits from other banks. Lock on to the target and don't stop until you reach it.
1. comprehensively straighten out the status of account opening units in the business department. Establish a large account and visit regularly. The competition of modern banks is the competition of products and services. The business department carries out personalized services according to different customers, and continues to provide on-site services to major customers such as people's hospitals, salt companies and traditional Chinese medicine hospitals, and recommends fast online banking settlement methods to units with frequent settlement. At present, an online bank account has been opened.
2. Fight for service and be better than others. _ The company is a customer I won over in August. As a banker, you should have a professional sensitivity. When the director's office learned that 14 bosses, including Businessman X, had raised funds to prepare the property rights of the Group, it immediately inquired more and got in touch with others, introduced our service and settlement advantages to them, and won the trust of people with sincerity. On August 8th, I decided to open an account in our department, and invested the registered capital of _ million.
3. Make concerted efforts to tap the source of deposits. Arrange Zhou Shanhua, who has strong activity ability, to specialize in marketing and effectively enrich the power of public funds. At the same time, employees are encouraged to make suggestions. And worked out a reward method, which effectively stimulated the enthusiasm of employees to save money. Employees _ took advantage of their lover's relationship in the army and actively collected 1.5 million yuan.
4. actively cooperate with the account manager to do a good job in service. In August this year, _ Group was forced to change its system due to poor management, which involved related issues such as the loan shift of our bank. Our department actively cooperates and is responsible for helping to solve relevant procedures. So that our assets can be preserved. The newly registered _ Co., Ltd. invested 21.58 million yuan for the first time.
fourth, combination? Mine clearance project? Strengthening internal control management
This year, the branch identified the business department as? Minefield? It is a bad thing for our sales department, but it is also a good thing. This fully reflects the attention and concern of the party Committee and the president's office for the work of the sales department. Taking this as an opportunity, the business department comprehensively combed all the work and strengthened internal management.
1. Thought attaches importance to strengthening management. A group of people in the director's office set an example by themselves. Familiar words? While the iron is hot, do you have to be hard? . A group of people in the director's office took the lead in learning the system and operating procedures. Be a model for implementing the system and set an example for employees. He Jun, the director of internal affairs, is never careless about the business that needs authorization, and always carefully verifies the authorization.
2. Strengthen ideological education for employees. The first is to? Minesweeping and upgrading? The content of the activity is conveyed to every employee, so that everyone knows it. The second is to eliminate ideological concerns and guide employees to actively cooperate with self-examination and self-correction and eliminate hidden dangers.
3. Inspection and supervision are in place. Careful comparison? Minesweeping and upgrading? It is required that the chief accountant and the back office director check every time according to the system, and the problems found are limited to timely rectification. Do it? Iron face, iron heart and iron wrist? To promote the standardized operation of employees according to the system. This year, the personnel of the battalion have changed frequently, but the inspection, supervision and handover can keep up in time to ensure a safe transition.
4. Pay attention to safety precautions? Three defenses and one insurance? Always be persistent in your work, always talk at every meeting and stick to it? Take precautions to ensure safety? The guiding ideology, increase the strength of bank-enterprise reconciliation, the recovery rate of the statement reached 86%. Through a series of measures and work, the accounting quality of the business department has been greatly improved, and there has been a good situation that the whole business department has been error-free for three consecutive months, and there has been no economic case safety accident throughout the year.
after a year's hard work, the business department has formed a rope, and all the staff have a good game of chess, unity and cooperation, and their enthusiasm for work and career is unprecedented. I am convinced that with the care and support of the Party Committee and the President's Office, and with the concerted efforts of all the staff, the business department will advance towards a more brilliant tomorrow!
bank president's work summary 2
Looking back on the experience of fighting and struggling with everyone in recent years, we have gone through an extremely difficult journey. Below, I will briefly report on my work in recent years from three aspects.
1. clear up the working ideas and establish the business strategy
do a good job in publicity and launch, and unify the thinking of the whole bank.
at the beginning of the year, due to the impact of the separation of the Agricultural Development Bank and the decoupling of credit cooperatives, the people in the whole bank were unstable and the staff were depressed. I organized a group of Party Committee members to seriously review the past work. While fully affirming the experience and achievements, I also found out the problems such as loose internal management and no goal. On the basis of concentrating opinions from all sides, the general guidelines for all work are put forward, namely? Strengthen management, strictly manage the industry, lay a good foundation and create a famous brand? .
in order to unify the thinking of the whole bank, in recent years, we have issued? Strengthen management, strictly manage the industry, lay a solid foundation, create famous brands, and create a new situation in all aspects of work? General mobilization; At the deposit work meeting, it was issued to the whole bank. Aim at the advanced, tap the potential, rally, work hard, and seize the commanding heights of deposits with a brand-new mental outlook and posture? The battle slogan; In all general party membership meeting, issued? Members should step forward, stand in the forefront of the construction of two civilizations, and stand in the front row of workers? A resounding call. At the mobilization meeting of professional ethics education attended by all employees, it was issued? Love your job, abide by the law, and be a qualified X-line employee? Strict requirements. Through launching at different levels, the cadres and workers of the whole bank saw hope, enhanced their sense of urgency and crisis, and fully realized that only hard work can make a living. Leaders should be upright, employees should be ambitious, the team should have morale, and the knowledge of being famous in X line should be firmly rooted in the hearts of every employee; X wants last stand, X wants pedestrians to stand tall, X wants this team to be stronger, and X wants this brand to be bright and determined to turn it into the practical action of every employee.
2. Clarify the main target, implement the famous brand strategy
Highlight the work focus and promote business development
1. Take savings deposits as a breakthrough and strive to improve the debt structure
At the beginning of the year, there were two difficulties that restricted our business operation. First, there were insufficient funds, the position situation was grim and the loan-to-deposit ratio case was out of balance. At that time, more than 23 million yuan was borrowed from inside and outside the system, with loan-to-deposit ratio as high as _%. Second, the quality of credit assets is low and the level of interest collection is not high. At the beginning of the year, I organized members of the leadership team to make a careful analysis of the situation at that time, and finally reached a * * * understanding, and confirmed it? Taking savings deposits as a breakthrough to promote various business operations? We put forward the slogan of implementing famous brand strategy, and combined with the actual situation at that time, we gave three simple contents to famous brands, namely, building image, increasing function and improving efficiency.
around the above ideas, we started with strengthening the software and hardware construction of savings offices, and successively reformed five savings offices, including the central savings office of the business department, which greatly improved the business environment and conditions. At the same time, quality and civilized services have been strengthened. The rules of civilized and high-quality service for business windows have been formulated, which have been strictly standardized from environmental facilities, instrument behavior, language cultivation to quality and efficiency. Taking the central savings office of the business department as a breakthrough, it has carried out all-round innovation and transformation from service time to service facilities, from service environment to service means. Subsequently, various places have launched innovative measures, and made bold innovations in terms of service concept, environment, facilities, functions, means and time. _ Finance newspaper once reported our bank's, called _ behavior, in a long space in the headline position of the second edition. Gold-lettered signboard in the hearts of depositors? . _ Times also reported this story.
through the implementation of the famous brand strategy, the bank's savings and deposit work quickly opened up the situation and maintained a high growth rate continuously. Over the past X years, * * * has increased deposits by more than X billion yuan, and paid off 23 million yuan of loans inside and outside the system. The loan-to-deposit ratio case has been controlled at an ideal level. In the meantime, we have also created many financial systems and even the first in the Agricultural Bank of Liaoning Province. For example, it is the first to introduce 24-hour service and bulletproof car door-to-door service in the financial system, and the central savings office is the first to step into the ranks of 1 million yuan savings offices in the county-level banks of the X-line system in the province.
2. Focus on credit management, strengthen infrastructure construction and strictly regulate management
First, strictly abide by rules and regulations, and act in strict accordance with regulatory requirements. Over the past few years, we have strictly implemented the loan approval procedures, and every procedure has been strictly controlled. * * * The examination and approval materials returned to the premises by the credit management department to re-perform the formalities or fill in more than 6 times, and were returned to the credit management department by the vice president and president for more than 2 times.
III. Work Status
1. Various deposits have increased substantially, and the financial strength has been continuously enhanced. * * * Increase the deposit by RMB X billion, accounting for _% of the total deposit of Bank X in 21 years, with the balance reaching RMB X billion. Not only did it pay off the loans within and outside the system of X billion yuan, but the maximum deposit in the superior bank reached more than X million yuan, and the debt structure was optimized.
2. Credit management tends to be standardized and the loan structure is constantly optimized. * * * We increased loans by more than RMB x billion, put in loans by RMB x billion, and issued bank acceptance bills by RMB x billion, all of which were invested in enterprises with high credit rating and used for small-sum pledge loans. At the same time, the non-performing loans dropped sharply, and after deducting the factors of disbursing, the non-performing loans were revitalized by X billion yuan, and the loan quality was greatly improved.
3. The new business is developing rapidly, and the service field is expanding. After four years of hard work, international business has grown from small to large, accounting for half of donggang city. By the end of the year, the balance of foreign currency deposits reached X million dollars, and the amount of international settlement reached more than X million dollars. Intermediary businesses such as collection, payment and agency have also developed from scratch. Through rectification, the credit card business has also embarked on a steady and standardized road, with the number of cards issued reaching X and the balance of deposits reaching X million yuan.
4. The business situation is constantly improving, and the economic benefits are increasing year by year. Especially in the past two years, the loss reduction has been increasing, and the effect of increasing income and reducing expenditure has been remarkable. In 2, it realized the interest income of X million yuan and the loss reduction of X million yuan, which was commended by the provincial bank. In 2, with the divestiture of more than 2 million yuan of credit assets, it realized interest income of X million yuan, a loss of X million yuan compared with the previous year.
5. Great strides have been made in building spiritual civilization. The party Committee was awarded by the municipal party Committee? Advanced Party Committee? , the city branch has been awarded the title of advanced unit of rectification, model unit of safety and civilization and model unit of health by the city and municipal government for many times. The central savings office of the business department has successively won the head office? Top ten savings offices in China? And? National youth civilization number? Title, the business department was awarded the advanced unit of window service by the provincial bank and won the provincial women's Federation? March 8th community service post? Title; _ The savings office was awarded the Youth Civilization by the provincial bank, and the _ office was awarded the winning unit in the window civilized quality service competition by the municipal branch; Wait a minute.
bank president's work summary for 3
2_ years, _ sub-branch closely focused on the guiding ideology, work objectives and work deployment of the head office, and combined with the actual operation of the sub-branch, the annual business indicators were completed as follows:
1. Major business indicators were completed:
? In 2 years, the bank's corporate deposit balance was 184.97 million yuan, down 37.95 million yuan from the beginning of the year.