1. Replace the card and issue a new card of the same kind as the original card.
2. If the old card type has been deactivated (SMS will remind you to change the card), other card types will be replaced after the expiration. When the cardholder logs into the mobile banking within the validity period of the card replacement registration, he can select "Expired Card Replacement Registration" under the "Card Management" menu, and perform the card replacement related operations according to the prompts. You can't change your card directly at the branch.
The 365-day, 24-hour uninterrupted customer service center built by China Merchants Bank's credit card was rated as "China's Best Call Center of the Year" at the 2004 China Conference on Call Center Operation and Customer Relationship Management, and it was the only award-winning unit in the domestic financial industry. In February, 2005, China Merchants Bank Credit Card Center officially passed the "National Call Center Operation Performance Standard" certification and became the first "five-star customer service center" in China.
The longest repayment period of China Merchants Bank is 20-50 days. Credit cards usually have a billing date. According to the regulations of China Merchants Bank,18th after the billing date is the final repayment date. For example, if the billing date is 6th, the final repayment date is 24th. In addition, the bank provides users with a three-day repayment grace period. If the user fails to repay automatically before the repayment date, the amount owed will automatically enter the three-day grace period for repayment, and the repayment before the end of the three-day grace period will still be regarded as timely repayment, and no bad credit record will be generated.
On June 3, 2002, China Merchants Bank officially issued the first international standard dual-currency credit card in China, which opened a new era of credit card consumption for Chinese people. After more than ten years' struggle and growth, China Merchants Bank Credit Card has formed three visions of "being the best payment experience provider in China, the best consumer finance expert in China and the leading diversified marketing platform in China" and won many honors.
Adhering to China Merchants Bank's business philosophy of "changing with you", China Merchants Bank's credit card has continuously refreshed the cardholder experience with product innovation and service upgrade, and has become a leading brand in the credit card industry.