Call 8008205555 mobile phone directly and call 4008205555 China Merchants Bank Credit Card Center. Select Chinese service after entering, press 1 and then press 9 to ask manually.

Be tough and ask them to adjust your annual fee. Let me tell you something. Their customer service there is hard to eat but not soft. A friend of mine used to work there, giving different answers to different customers. Bully you if you are nice. You know, if you are tough, you will definitely be adjusted immediately. Now they are still doing Nielsen survey and customer satisfaction survey.