When you try to check your credit card balance, you may encounter a situation where it cannot be found. This usually has the following possible reasons:

First of all, if you are querying at an ATM machine, the card may be degaussed, or your credit card may not have the ATM query function enabled, which will cause the query to fail. . Secondly, if your bill has not yet been issued, the latest balance information has not been updated in the bank system, so naturally it cannot be found.

To obtain accurate account balances and transaction details, you can try the following methods:

1. Counter inquiry: Bring your ID card and credit card and go directly to the bank At the counter, staff will help you check your balance and transaction records.

2. ATM machine query: Insert the card into the ATM machine, enter your personal password, and then select the "Balance Query" or "Transaction Details" option to obtain the information. Remember to make sure your card supports this service.

3. Online banking inquiry: Log in to the bank's official website and use your credit card number and password to log in to the online banking system. You can view detailed balances and transaction records on the personal account page.

Please choose the appropriate query method based on your actual situation to ensure that the credit card balance information is accurate.