Well, if it's not real-name authentication, you really can't accept Alipay's payment, because Taobao says this is suspected of money laundering and so on ...

There are two ways to solve this problem

First, if the payer is authenticated by real name and is close to you, you can associate his Alipay account with yours, which will prove that your account is an email address, and that is equivalent to a letter. Use the card and the supplementary card, and then you can spend the money freely

Second, you can only continue to spend the money after applying for real-name authentication

In fact, real-name authentication is very simple, just scan or take a clear picture of your ID card, and upload it to Taobao to apply for real-name authentication quickly ~

If you don't do anything, the money won't be unfrozen

Supplementary answer

You also need an ID card to make money ~ Because it's specific. It's not very detailed to hear what you said. In fact, the easiest way is to ask the payer to contact your Alipay account or you can call Alipay and they will answer it in detail.