1. The cardholder's relatives can call the customer service hotline of the issuing bank, transfer to manual service, and apply to the customer service staff for account cancellation. First report the cardholder's identity information to the customer service staff, and then apply for account cancellation. The customer service staff will help to cancel the account after verifying that the cardholder's identity information is correct.
2. The cardholder's relatives can bring the cardholder's death certificate and credit card to the counter of the issuing bank's business outlets to find the staff to apply for cancellation. After receiving the application form, fill it out and give it to the staff together with the death certificate and card. The staff will help with the cancellation procedures.
Extended data:
There is no way to cancel the credit card if there are still unpaid bills, arrears or excessive overpayments. You must pay off the bill arrears of the card and withdraw the overpaid part before you can complete the account cancellation.
Cancellation of telephone account
Telephone account cancellation refers to the business of terminating the product subscription agreement with the telecom operator after the user settles the fee. There are two situations: active account cancellation and passive account cancellation.
Telephone users who are not registered with their real names will be shut down or cancelled. After 90 days from the date of shutdown, that is, three months, the mobile phone card will be cancelled. In other words, users who do not register their real names within three months after downtime will automatically cancel their numbers.
I. Active account cancellation
Definition: Active account cancellation means that the user voluntarily gives up the right to use the number and cancels the number he uses.
1, business rule
(1) When the post-paid customer cancels the account, he/she shall provide a valid identity certificate (if he/she entrusts others to handle it, the agent shall also submit the original valid identity certificates of the client and himself; If the unit customer handles it, he must hold the valid certificate of the unit and his valid certificate).
(2) It is not allowed to cancel the account of users in different places. If I can't handle it, I can entrust someone else to handle it on my behalf, but I need to bring the original ID cards of the client and the client. If the account is not closed, the holder of this number will be blacklisted in the business hall to which he belongs.
(3) In principle, users are not allowed to handle account cancellation business during the agreement period.
(4) Users need to settle the overdue and current arrears of all user numbers under the same customer, as well as the real-time telephone charges for handling business numbers this month, before they can handle the account cancellation business.
Second, passive account cancellation.
Definition: Passive account cancellation refers to the number used by the user who passively gives up the right to use the number and passively cancels it.
Classification: Passive cancellation numbers are divided into post-paid passive cancellation and prepaid passive cancellation.
1, business rule
(1) Post-paid users will be cancelled after 90 days of downtime due to arrears.
(2) The balance of the prepaid user account is less than or equal to zero or the validity period expires. If the user does not renew the fee, the account will be cancelled after 90 days (60 days for some brands).
2. Processing channels
Telecom operators build their own business halls, and the number belongs to them.