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Chatting skills of selling high emotional intelligence
0 1. Promote communication

When strangers meet for the first time, they often don't know what to say for a while, because neither of them knows the other's interests. At this time, if the salesman jokes about something that everyone knows, everyone will have a good time and the sense of distance will soon be closer. No matter what we talk about next, we can communicate naturally.

02. Resolve the embarrassment

Salespeople may encounter some embarrassing situations when visiting customers. Sometimes the salesman makes a fool of himself, and sometimes the customer is embarrassed. If both parties are embarrassed, they are not in the mood to continue discussing products or services. Experienced salespeople will choose to downplay embarrassing things with a humorous sentence, so that everyone can get rid of embarrassment and return to ordinary conversation.

03. Clever irony

Some customers are impulsive, impetuous and jump at the touch. Some customers are headstrong and often think they are smart. Some customers are capricious and always don't keep the agreement. It is impossible for a salesman to meet reasonable customers every time. Dealing with customers with different shortcomings is also one of his daily jobs. Their shortcomings often affect the sales progress, but the sales staff should not swear at them, otherwise it will intensify the contradictions. If you use humorous metaphors to satirize and give customers a step, customers will realize their own shortcomings and feel embarrassed. In this way, the salesman's sales work will be much smoother.