Before dialing the manual service, you can prepare your Qunar account to bind your mobile phone or order number, so that the customer service can quickly solve the problems that need consultation. Because there are many calls from users during peak hours, it is suggested to try to solve the problem through online customer service first.
Qunar.com customer service steps:
Tools/Materials: Demonstration mobile phone: Apple 6sp, system version: iOS9.2( 13C75), where to travel version: 4. 10.75.
1. First, open and click to enter the where to travel App.
2. After entering the home page, click to enter the following customer service options.
3. On the customer service page, find Danou customer service in the middle section of the whole travel line and click Enter.
4. On the online customer service page, find the order that needs to be consulted and click Enter.
5. Enter and send online customer service. After the other party replies, click "Find Human Customer Service" below.
6. After the other party is connected, you can start consulting and worry about communication problems.
The above contents refer to:
Where are you going? -Help Center (qunar.com)