Questionnaire data: At present, the average salary of customer service assistants to customer service managers in Shenzhen ranges from 36 14 to 5787. However, the wages and benefits learned from the side are very different. The salary of customer service specialists in small companies will be 2000-2500. The average salary of customer service specialists in mobile and telecommunications companies is 3500-4500. But people around you read the instructions. Small companies don't have to stay up late. Mobile, telecommunications and other customer service is very hard, not just staying up late. The usual workload is very heavy for the average person, and the turnover of personnel is very large.
How to Develop Customer Service Positions
Customer service assistant → customer service specialist → senior customer service specialist → customer service team leader → customer service supervisor → customer service manager → senior customer service manager?
If it is the above development process, most freshmen now do not consider customer service positions. Because most of today's graduates grew up in happy families, they have long lost the ability to accept bad language. From our questionnaire, we can see that 85% of the graduates think that the customer service position is a "doormat", and they say that such a job is scolded by customers as a whole and has no future.
I think this kind of psychology is not only the idea of fresh graduates, but also many customers who have been engaged in it for several years. When such an idea happens, it will spread. Once bad things spread, people in society will think that they are bad things, and this position will be rejected by more and more people.
What's good about a job that most people don't like, a job that sounds terrible?
Will the job development with a large number of vacancies be good? I think it's a personal understanding of work. In the eyes of many people, work is the way to earn money, and there is nothing else to consider. In fact, work is for a better life. That's right. However, you should also look for a more affordable lifestyle according to your own aspects. What others can't do is not necessarily good. How can miracles happen to ordinary things now? People who can't engage in customer positions are because their patience is not good. A person's patience can show his accomplishment. He scolded us for the poor quality of our guests, and our employment depends on the quality level of our guests. We also want to scold others, but we can't get through it ourselves. We think that if we are scolded, we should be angry. If we are angry, we will tell ourselves that this is a rubbish job, and we will feel that it is not good just because we will be scolded.
In fact, the customer service position is not like other positions, as long as you have the ability of one position. Customer service positions need good psychological endurance and proper handling of things. If you think you can't do it, it means we don't have the ability.