1. What does 12319 mainly accept? 1. Water affairs includes complaints, consultations, suggestions and repairs in flood control, river courses, drainage and water supply. 2. Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transit, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot and motor vehicle driver training). 3. Real estate includes: construction land, collective land, real estate development, real estate appraisal, real estate surveying and mapping, real estate brokerage, real estate title, pre-sale of commercial housing, stock house sale, housing rental market, public housing rental management, low-rent poverty alleviation, housing maintenance, community management, industry committee work, maintenance fund, illegal construction, housing reform, old house renovation, house demolition, private saving, and retirement. 4. Municipal affairs include: complaints, consultations, suggestions and repairs on expressways, municipal roads, urban roads, bridges and their ancillary facilities, underground passages, surface roads, elevated roads, road pipeline construction, municipal construction sites and gas industry. 5. The aspect of city appearance and environmental sanitation includes: complaints, suggestions, consultations and repairs about city appearance and environmental sanitation, landscape lighting and outdoor advertisements in the whole city, domestic wastes and specific pollutants, cleaning and cleaning of motor vehicles, supporting facilities of city appearance and environmental sanitation, water areas and specific areas. 6. Greening includes complaints, consultations and suggestions on greening maintenance management, park management, damaged greening and greening construction. 7. The management of building materials industry includes: the management of all parties in the building market, including owners, survey, design, construction, supervision and other units, and the administrative examination and approval of qualification applications, additions and upgrades of Shanghai building materials enterprises, engineering survey and engineering design enterprises; Safe and civilized construction on the construction site; Complaints, consultations and suggestions on building materials management in construction sites.

2. The service content of 12319 workflow hotline involves many industries and social aspects, such as urban planning, urban housing management, illegal buildings, building quality and safety supervision, city appearance, municipal administration, urban transportation, landscaping, scenic spots, water supply, gas supply, heating and so on. The workflow is as follows: 1. For general information, citizens can provide the services they need through 12319 telephone, fax and network. 2. For the information that needs to be further implemented, after the hotline center accesses the relevant information of the citizens, according to the actual situation, after being processed by the service center, this information will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network. Within the prescribed time limit, it will be solved by the secondary or tertiary network responsibility unit, and at the same time, it will be fed back to the hotline center through the hotline service network of the digital city management call center system, and then the hotline service center will pay a return visit to the citizens to ensure that the service is in place. Everyone is clear about this issue. In practice, we will learn more about it through this article. When you find some violations of the law, you can call 12319 to make a complaint and report, and the staff of relevant departments will handle it according to the regulations.