First, persist in strengthening the training of talents and improve their quality.
The key to hospital development is whether there are talents. With talents, it is easy to innovate and produce results. In a year, the hospital has to learn business ten times, and all subjects are studied twice a month. Nursing rounds twice in each department and once in the whole hospital; Nursing skills are assessed once a month, and the overall pass rate is 100%. Three basic theories are trained and assessed once in the whole hospital; Actively carry out scientific research activities, internal medicine research papers have been submitted to the factory to participate in the selection of innovative projects, and other projects have also achieved initial results; Conduct continuing education assessment once every quarter, so as to improve the professional quality of all nursing staff. This year, three head nurses went to the Health Department of XX Province for training, and all the head nurses participated in the training of hospital sense and new nursing knowledge and theory organized by the nursing department. Thus, their management consciousness and level have been improved, and the management level of our hospital has been greatly improved.
Two, adhere to the quality of nursing as the main line, improve the quality of nursing work.
It is a well-known truth to seek development by quality. We should conscientiously implement two-level network management, with clear responsibilities and clear division of labor. It is necessary to adhere to weekly and monthly self-examination, spot check and assessment, timely feedback and timely rectification. The clinical department informs the program to spot check at any time, and there are also questions about the "three basics" theory in the morning meeting, especially the timely inspection of nursing records and irregular timely feedback, which improves the quality of nursing records month by month. Standardized nursing rounds were carried out from 10, and the monthly nursing rounds of various departments were evaluated by setting standards, which improved everyone's enthusiasm, professional quality and avoided medical risks. Hospital infection is also one of the key points of nursing examination. When problems are found, put forward and correct them in time to prevent the problems from happening again.
Three, the problems in the past year mainly include the following aspects:
1. The professionalism and management level of nursing managers need to be improved, and the awareness of management innovation is not good.
2. The enterprising spirit of nurses is not fully mobilized, and they often do it passively.
3. Scientific research is a weak item in nursing management.
4. The overall working ability of nursing staff needs to be improved.
5. Process and problem management are not in place.
In short, due to the support and care of hospital leaders and the joint efforts of all nursing colleagues, the nursing work in our hospital has reached a new level, and some progress has been made in all aspects, basically reaching the original planned goals.
Year-end Concise Summary of Nursing Scientific Research 2 With the care and support of hospital leaders, the nursing department led Qi Xin, a nurse in the hospital, to promote nursing scientific research. In the past 20 years, new breakthroughs have been made in scientific research topics, academic papers, high-tech and other aspects, which are summarized as follows.
I. Achievements in scientific research work
1, scientific research topic
(1) declared 2 projects of Sichuan Science and Technology Department and 6 vertical projects of Sichuan Health Department.
(2) Write 10 tender, 5 for obstetrics and gynecology and 5 for pediatrics. The nursing department supported 10 projects.
(3) Obstetrics Xiang Jie was awarded "20 13 Annual Research Fund for Maternal and Infant Perinatal Health Care by Perinatal Branch of Chinese Medical Association (only 10 in China)".
(4) Xiang Jie's Survey on Depression of Pregnant Women in Baobao Hospital and Chen Jing's Group Psychotherapy for Patients with Gynecological Malignant Tumor after Operation won the "Singapore Medical Fund Scientific Research Project".
(5) The international organization project "Evaluation of self-reported outcome measurement system for children with tumor".
2. Nursing papers
Published 74 nursing papers, including 63 statistical sources and core journals and 3 SCI papers. Among them, there are 33 articles in obstetrics and gynecology (24 articles in core and statistical sources); 6 articles in emergency department and supply room (6 articles in core and statistical sources); Pediatrics 19 (core and statistical sources 19); Nursing Department 16, and published 2 SCI nursing papers.
3. High technology
Apply for 3 new clinical medical technologies. Among them, there are 2 items in obstetrics and gynecology and 1 item in pediatrics 1.
4. Patent application
22 national utility model patents were applied and 6 were authorized.
Second, the construction of scientific research team
1, training academic leaders
Standing Committee member of Chengdu Nursing Association added 1 person (Yan Huang). Director Luo Biru and Deputy Director Zhao Xiufang were re-elected as the chairmen of the Special Committee on Obstetrics and Gynecology in February, 65438. Luo Biru is the deputy director of the midwifery professional committee of the Maternal and Child Health Association, and Peng is the editorial board member of China Nursing Education magazine.
2. Cultivate nursing scientific research talents
In order to enliven the academic atmosphere of nursing in our hospital and further improve the level of nursing scientific research, the nursing department set up a press club in July, and held two activities in July and June, 165438+ 10, which provided a good learning environment and communication platform for nurses interested in research.
Third, standardize scientific research management.
1, improve the management mechanism
In order to strengthen the management of nursing teaching and scientific research, according to the requirements of teaching and scientific research work in Sichuan University and the actual nursing work in our hospital, the nursing teaching and scientific research management Committee of our hospital was established in June, and regular meetings were held to discuss scientific research work. This year, * * * accepted all kinds of project applications 10, and organized the opening report 1 0.
2. Improve the incentive mechanism.
In order to improve the enthusiasm of hospital nurses in scientific research, the nursing department subsidizes various scientific research projects and rewards individuals who publish high-quality papers.
Fourth, strengthen academic exchanges.
Encourage academic leaders and academic backbones to participate in high-level academic conferences, and encourage all disciplines to hold high-level continuing education projects and academic conferences. This year, 4 projects were declared, 5 national continuing education projects were held, and more than 400 trainees were trained.
In May and June, head nurses and nursing backbones were sent to attend the academic conference of obstetrics and gynecology and pediatric nursing of Chinese Nursing Association. Peng participated in the conference paper exchange, and won the excellent paper award with the "Clinical Study on Oral Feeding of Premature Infants". Chen Jing, a gynecologist, published the article "Group Psychotherapy for Patients with Gynecological Malignant Tumors Undergoing Postoperative Chemotherapy".
1 person was sent to the United States to attend the academic conference of operating room, and 8 people went to Hong Kong to attend the academic conference of nursing management and the academic conference of children's hematological diseases at the level of first aid and midwifery training. At the meeting, Ma Jingjing made a general exchange on the research of PICC measurement methods for children of different ages.
A concise summary of year-end nursing scientific research III. Continue to conscientiously implement the hospital nursing quality management system.
1, the nursing quality management implements the two-level quality control standard of nursing department and ward. Department quality and safety management team under the guidance of superior leaders, according to the quality control standards, combined with the actual situation of undergraduate course room, to conduct a comprehensive quality control. In order to find the problems in work in time, improve them in time and continuously improve the quality of nursing.
2, do a good job in the department of nursing staff related training, in view of the weak links, completes the key supervision and inspection. Learn the relevant rules and regulations of the hospital on nursing quality and safety management in operating room.
Second, the problems in the first half of the year:
The quality and safety of nursing in operating room are mainly controlled from disinfection and isolation of operating room, patient safety, nursing service, medical emergency supplies, integrity management of drugs and equipment, and management of nursing documents and specimens. Find the problems, analyze the reasons, put forward the rectification measures, and make a summary and analysis. And regularly report the activities of the quality control team to relevant departments.
The main problems in the first half of the year are:
1, nursing documents were not carefully written, and related work record books were scribbled by individual nursing staff.
2, drug management personnel handover sometimes become a mere formality, not carefully check.
3, labor discipline is sometimes loose, individual personnel will be late and leave early.
4. The management of pathological specimens is not standardized.
5. The handover between key links is not tight, and individual emergency patients do not wear wristbands.
Third, the rectification measures:
1. Strengthen the management of first-aid drugs, articles and equipment, strictly and carefully hand over the shift, and locate and place them.
2. Check the implementation of the core system.
3. Strengthen training and study. Study on aseptic operation, hospital feeling and safety system.
4. Strengthen the exercise of work responsibility and increase the training of junior nurses.
5, the head nurse to strengthen inspection, rewards and punishments.
4. 1 year-end concise summary of nursing scientific research. Standardize the writing of nursing documents and strengthen the consciousness of nursing legal system.
With the improvement of people's legal awareness and the promulgation of the new Regulations on Handling Medical Accidents, how to strengthen the legal system construction in nursing service and improve the legal awareness of nursing staff has become an important link in nursing management. This year, in strict accordance with the requirements of the provincial health department's nursing document writing standard, the nursing department formulated the Detailed Rules for the Implementation of Hospital Nursing Document Writing, and conducted training in different wards in the form of centralized teaching and learning, which made the nursing staff more clear about the significance of nursing document writing, standardized nurses' behavior, ensured nursing safety and improved nursing quality. It has accumulated valuable information for nursing scientific research and promoted the development of nursing discipline. A complete and objective nursing record provides a legal basis for proof and protects the legitimate rights and interests of both nurses and patients. It is clear how to write nursing documents well to meet the standard requirements. When organizing lectures, we summarized and analyzed the actual situation of nursing document writing in our hospital, and put forward corresponding countermeasures. In order to strengthen nurses to master the standard requirements as soon as possible, nurses in the whole hospital were organized to take a theoretical examination, and the qualified rate was 100%.
Second, strengthen quality management monitoring.
1, the nursing department timely revised and improved the quality standards and assessment items of all kinds of nursing documents according to the provincial nursing document writing norms, and scored strictly according to the standards in the inspection and assessment.
2. The management of washing, disinfection and storage, receiving and dispatching of sterile articles in the disinfection supply room has been strengthened, ensuring the quality of sterilized articles and medical safety.
3. Strengthen the management of hospital infection control, organize head nurses and nurses in the whole hospital to learn new disinfection technical specifications, methods and significance of environmental health monitoring, hospital infection control countermeasures and hospital infection management specifications, and incorporate them into the "three basics", year-end theoretical examination, aseptic technical operation and other contents. Incorporate into the usual nursing operation assessment. Through monthly quality inspection and nurses' overnight rounds, the implementation of nurses' disinfection work was inspected and assessed, with the focus on disposable sterile articles, aseptic technology and hygiene.
4, nursing quality indicators:
(1), the annual qualified rate of basic nursing reached 100%.
(2) The annual qualified rate of specialist and first-class nursing reached 100%.
(3) The intact rate of first aid articles is 100%.
(4) The average score of writing nursing documents was 99.57, and the qualified rate reached 100%.
(5) The qualified rate of "three basics" assessment of nursing staff reached 100%.
(6) The qualified rate of one person, one needle, one tube and one disinfection area 100%.
(7) The qualified rate of disinfection and sterilization of conventional instruments is 100%.
(9) The disfigurement rate of disposable syringes and blood transfusion devices reached 65438 000%.
(9) The number of bedsores per year is 0.
Third, strengthen supervision and management to ensure nursing safety.
1. Regularly supervise and inspect medical safety, focus on pre-holiday safety inspection, enhance medical staff's awareness of prevention, eliminate hidden dangers of accidents, standardize the management of toxic and hemp drugs, realize the management of special personnel in the counter, and achieve the "four settings" of rescue drugs in the car: special personnel management, fixed-point placement, quantitative determination, and handover, with records. Rescue equipment should be repaired and maintained in time, and the functional status should be guaranteed for standby.
2. Insist on the head nurse's night rounds, supervise and inspect the nurses' on-the-job performance and job responsibilities, find out the deviations in nursing work in time, correct them in time, hold the head nurse's regular meeting every month, and formulate targeted and effective improvement measures to ensure the quality and safety of nursing.
3, in-depth departments to urge the head nurse to arrange daily work. Focus on the patients who are newly recruited, transferred to hospital, before and after operation, critically ill, unable to take care of themselves and have the potential danger of medical disputes, supervise and inspect the implementation of nursing work, strengthen link quality control, and reduce the occurrence of nursing defects.
4. Organize new nurses to carry out pre-job training. Through training, they have established legal awareness, quality awareness and safety awareness, conscientiously observed various rules and regulations and operating procedures in their posts, and fulfilled the sacred duties of "angels of white medicine".
Fourth, pay attention to personnel training and optimize the nursing team.
1, strengthen nursing management training. Train head nurses and old head nurses who have not received pre-job training.
2, in order to improve the quality of nursing staff, optimize the nursing team, send backbone to go out to learn professional knowledge. This year, 6 nursing backbones and managers were selected to participate in various forms of professional knowledge and technical training classes. It is particularly worth mentioning that in May this year, 5 cases of heart bypass surgery and 14 cases of interventional surgery and postoperative care were completed in cooperation with American experts, so that the patients recovered and were discharged from hospital, which won unanimous praise from all walks of life.
3. Continue to implement multi-channel academic training. By the end of this year, xx6 people have obtained college nursing education and 7 people have obtained undergraduate nursing education.
4. The development of new business and new technology has been strengthened.
5. Complete the rotation of young nurses, pay attention to the improvement of basic theory and basic operation technology, so that young nurses can combine theory with practice and master multidisciplinary knowledge and ability.
6. Successfully complete all kinds of continuing education and training. Organize the nursing staff in the whole hospital to participate in the continuing education organized by the municipal nursing association, and the participation rate reaches 100%. Nursing rounds are made every month 1 time, and business rounds are made every month 1 time, and nursing staff are encouraged to publish scientific research papers.
7. Fully cultivate nurses' organizational participation. "5. 12" Nurses' Day held a number of activities with the theme of advocating humanized service, presenting new nurses' hats, performing nurses' etiquette and demonstrating nursing operation techniques. Nurses do their best to strengthen nursing knowledge, cultivate sentiment and enhance the sense of collectivism honor. Better contribute to hospital construction.
9. Standardize teaching and strengthen the teaching of interns in nursing schools.
Nurses are the earliest and closest workers who contact patients. The quality and image of nursing staff directly affect the image of the hospital.
1, the nursing department first started with the professional quality, organized and implemented it according to the "three basics" training plan formulated at the beginning of the year, insisted on conducting an operation and theory examination every quarter, and organized a business study and an operation technical training examination every month by the department, requiring everyone to pass the examination, and the results were recorded in personal files as the objective basis for personal assessment, thus forming an atmosphere of comparison, learning, catching up and helping, and cultivating a set of nursing staff with excellent business skills.
2, standardize the nursing staff dress, civilized language, answering the phone, let the nursing staff put into work with the image of end-loading, kindness, kindness and generosity and full mental outlook, warmly receive patients with civilized and polite language, and provide satisfactory services for patients.
3. Continue to strengthen the consciousness of active service and implement the concept of "patient-centered", so that nurses can change their concepts, raise their awareness, meet patients' requirements in time, constantly improve their service attitude, improve the quality of nursing service, and pay attention to nurse-patient communication, and change from simple responsible nursing to holistic nursing with humanized nursing as the core.
Five, the rational use of human resources, fully quantify the nursing work.
1, in order to optimize the responsibilities of each shift, make rational use of human resources, and guide all departments to implement scheduling, it is very reasonable and effective from the operation situation.
2. In the implementation of quantitative assessment, nursing staff actively participated in the new scheme, which enhanced the positive initiative of work and cultivated the spirit of being brave in dedication and loving the group.
Six, around the hospital work deployment, actively assist.
1, cooperate with the hospital to complete the appointment of the head nurse. Assist the head nurses in all subjects to successfully complete the handover work.
2, seriously study the hospital personnel system reform related documents, according to the spirit of the document to develop nursing staff, and cooperate with the hospital to comprehensively carry out personnel system reform.
3. Focusing on the central work of "Excellence Year" and "Quality Management Year", the nursing department constantly establishes and improves various rules and regulations and the responsibilities of each team, and implements them according to various grading standards.
Seven, lack of understanding, and constantly improve
1, actively develop new business and new technology, and encourage the development of nursing scientific research.
2. Make real active service in thought and action.
3. Individual nurses still have bad attitudes, and the nursing department will continue to strengthen the construction of medical ethics and enhance the sense of responsibility.
Year-end summary of nursing scientific research The operating room of 5 xx hospital is a team full of vigor, courage and dedication. With the vigorous development of the new inpatient building, we have worked hard for another year. In this year, we never forget the purpose of "patient-centered", meet the needs of every surgical patient with our love, enthusiasm and sincerity, strive to achieve "social satisfaction, patient satisfaction and self-satisfaction", and put the work style of saving lives through the whole process of nursing work. Under the leadership of the hospital and the nursing department, with the close cooperation and support of various departments, all medical staff paid close attention to implementation, earnestly implemented and made unremitting efforts, successfully completed various tasks, and achieved a double harvest of social and economic benefits.
First, create departmental culture and build team spirit.
Actively responding to the call of "building hospital culture and establishing team spirit", the department insisted on organizing medical staff to learn medical laws and regulations, hospital rules and regulations, accept various medical ethics education such as loving their posts and being dedicated, and recorded discussions. Adhere to the concept of patient-centered and quality-centered nursing service, adapt to the new situation of health reform and social development, actively participate in various political activities, take serving the people and contributing to society as the purpose, take patient satisfaction as the standard, and serve the people wholeheartedly. Actively participate in various social welfare activities and do practical things for the people. Organize "science, technology, culture and health" activities to go to the countryside, free clinic, medical delivery, physical examination, donation, etc. For Hanshou people, there are still many people who donate blood many times. Love contributes to society and adds luster to the department.
Second, take patients as the center and strive for first-class quality service.
In daily work, nurses always keep in mind the service tenet of "patient-centered", put themselves in the patient's shoes and start from the perspective of "if I am a patient". Actively carry out the "one-on-one full service" planned at the beginning of the year, receive every surgical patient well, provide good service and care for every patient. When patients enter the operating room, nurses warmly greet them at the door of the operating room, introduce themselves, do a good job of appeasement, strengthen communication with patients, reduce patients' fear of unfamiliar environment and enhance patients' confidence in surgical treatment. Head nurses often ask colleagues about their work skills, attitudes and patients' requirements, attach importance to patients' opinions and suggestions and solve them in time.
Third, standardize holistic nursing and strive for first-class management
Good management is the basis and premise of quality service. In order to make the management more standardized and professional, we insist on planning every week and summarizing every month. Establish and improve the service object, and consciously accept the supervision of the illness and society. Thoroughly carry out holistic nursing, actively exert the subjective initiative of responsible nurses, especially strengthen intraoperative nursing, postoperative guidance, implementation of nursing measures, and satisfaction survey of nurses in operating room. , thus greatly enhancing the sense of responsibility of nurses. In order to make holistic nursing more perfect, our department organized all nurses to learn the relevant knowledge of holistic nursing and new theories such as humanized nursing, evidence-based nursing and comfortable nursing. Strict implementation of the check system and nursing operation procedures, no mistakes and accidents. Strictly implement, manage and monitor disinfection, sterilization and isolation measures. Pay close attention to the aseptic technical operation of nursing staff and inject one person, one needle, one tube and one towel. Strict management of disposable medical supplies, disposable sterile syringes, blood transfusions, infusion sets, etc. Disinfection, destruction and incineration were carried out after use, and the infection rate of surgical incision was 0.5% within half a year.
Fourth, improve the quality of nurses and cultivate first-class talents.
With the continuous progress and development of society, we deeply realize that comprehensively improving the comprehensive quality of nursing staff is an important link in the development of departments. Strive to cultivate a team with high cultural quality, good professional ethics and excellent professional skills. First of all, through continuous learning, improve the theoretical level of nursing specialty, so as to carry out business study every month, conduct operation assessment and "three basics" theoretical examination every quarter. Moreover, in order to raise their cultural level to a higher level, the nursing staff of Medical Education Network actively signed up for various self-study and adult exams in spite of their busy schedules, from which their thinking mode, manners, manners and temperament have been obviously improved imperceptibly. In the "Seventh Session" organized by the hospital, Xxx was rated as "Excellent Nurse in the County". We believe that only by constantly improving the cultural quality, professional ethics and professional skills of all nurses can we better serve and contribute to society.
Verb (abbreviation for verb) job performance
Many major and minor operations have been completed, and many critically ill patients have been rescued. Lobectomy has been carried out in cooperation with cardiothoracic surgery, and new technologies such as laparoscopic ovarian tumor resection and turp have been developed, as well as radio frequency internal fixation of spinal fractures and other difficult operations. * * * received five groups of ophthalmologists in our department for cataract intraocular lens implantation, and all of them were well received. With the improvement of nursing conditions, nursing level and service quality, our department has achieved a "win-win" effect. The economic income of the department ranks among the best, and the nursing quality management has won the first place in the hospital for many times.
Achievements are like the fruits of autumn. Although they are happy, they have all quietly fallen. While tasting success, we should also clearly see the shortcomings: be bold and innovative in management consciousness and persevere; In the aspect of humanized nursing, the visit of surgical patients and health education are still a mere formality; There are still a few comrades who are indifferent to the implementation of rules and regulations; Thesis writing and nursing research are almost absent; Medical education network is obviously insufficient, especially in service attitude and patient satisfaction. The demand of patients is the scope of our service, the satisfaction of patients is the standard of our service, the touch of patients is the goal we pursue, and the quality service is endless. We will constantly sum up experience, study hard, make the service more emotional and humanized, and make unremitting efforts for the hospital's service level to a new level.
Summary of year-end concise work of nursing scientific research 6 Since the Ministry of Health launched the "Demonstration Project of High-quality Nursing Service" nationwide, following the spring breeze of nursing reform, all nursing staff in the Department of Endocrinology and Respiratory Medicine of the hospital actively studied the spirit and connotation of the reform, organized discussions, made efforts to explore the development and direction of high-quality nursing in their own departments, and actively put them into practice. Hospital leaders and hospital nursing departments have increased investment and support, from the initial "solid basic nursing" to the overall improvement of service quality, so that patients can become the biggest beneficiaries of high-quality nursing services, nurses and patients are like a family, wards are warm and harmonious, and the goals of "patient satisfaction, social satisfaction and government satisfaction" are constantly advancing.
First, strengthen publicity and launch, and enhance the awareness of full participation.
In order to carry out the spirit of "quality nursing service" in the Department of Endocrinology and Respiratory Medicine, our department set up a leading group of "quality nursing service" with the director as the team leader, the head nurse as the deputy team leader and the nurses as members to guide the healthy and orderly development of "quality nursing service" activities. According to the assessment content of "quality nursing service" and combined with daily nursing practice, the implementation rules of "quality nursing service" were issued. The "Detailed Rules" further refines the content of "quality nursing service" in each post, which is more easy to understand, easy to understand and easy to operate. The original management methods, systems, processes and standards of the hospital have also been standardized and improved. On the basis of establishing institutions and perfecting rules and regulations, a mobilization meeting of "quality nursing service" was held with the participation of all departments. The purpose, significance, requirements and reward and punishment standards of "quality nursing service" were communicated to every employee through the meeting, which greatly stimulated and mobilized the enthusiasm of employees to participate in "quality nursing service" and laid a solid foundation for carrying out good activities. Also held a speech on "If I am a patient". Through this activity, the greatest feeling for nurses is that we must treat patients as our relatives or friends, treat them sincerely with our hearts, care for each other and treat them sincerely, so as to build a harmonious doctor-patient relationship!
Two, adhere to the principle of "all for the patient, all for the patient".
In carrying out the work of "quality nursing service", we should persist in communicating with our hearts and using emotional influence to turn boring nursing work into a trickle and moisten the hearts of every patient. Always take "all for the patient, all for the patient" as the criterion, take the patient's satisfaction as the ultimate service purpose, fulfill the sacred duty of a nursing worker, realize his life ideal and value, and hold up a blue sky of hope for the patient. For example, on a winter night, an old patient with chronic respiratory failure was sent to the emergency department, and his heartbeat and breathing almost stopped when he came. The nurses and doctors on duty in our department immediately put into intensive rescue: airway opening, sputum aspiration, simple airbag assisted breathing, chest compression, infusion and monitoring. After establishing artificial airway and using ventilator, the patient's spontaneous heart rate has not recovered. She and the doctor on duty take turns doing chest compressions. Ten minutes, twenty minutes and thirty minutes passed, and big sweat dripped from their foreheads. As long as there is a glimmer of hope, they will never give up! They insisted on the rescue, and after 45 minutes of rescue, they finally recovered their heartbeat. The patient's family was moved to tears and even said thank you very much! At that moment, we felt that all the fatigue, pressure and grievances at work were worth it! Because there is no work achievement in this society that can be compared with the spiritual shock and professional pride brought by saving a life!
Third, explore the road of "quality nursing service"
Our department is constantly exploring and practicing in our work, aiming at quality service, strengthening basic nursing and life nursing, starting from every little thing and every detail, and sincerely hope that our efforts can bring help to patients. In view of the fact that there are many patients, few medical staff and heavy workload, the department leaders have carefully studied and taken many measures, providing life care appliances (such as hair dryer, shampoo basin and razor) for patients, providing some small blackboards and wall clocks for wards and patients, and making some adjustments to the arrangement of nursing staff. Through scientific and reasonable arrangements, we can give full play to everyone's enthusiasm, effectively improve the level of diagnosis and treatment and service quality, and provide high-quality nursing services in an orderly manner. In view of the characteristics of more elderly patients in urology, we should carry out detailed safety education to prevent elderly patients from falling and scalding.
Fourth, carry out "six-heart service" and strive to build a comprehensive service-oriented department.
"Love, patience, carefulness, responsibility, sincerity and enthusiasm" is another theme launched by our department since the development of quality service. We should apply these six hearts to our work and our "six-heart service" to every patient, so that they can feel as warm and warm as at home in the hospital. The staff here are their family and friends, and we will communicate with them sincerely, with a beautiful smile and a simple sentence. For example, there is an elderly patient with acute attack of chronic bronchitis and pulmonary heart disease. Because of family problems, he has not been taken care of by his family for a long time, and his food is not appetizing. He refused to eat. Our nurse had a cordial conversation with him, and she was sensible, emotional and sensible, and sent him hot rice and soup. The patient was moved to tears, actively cooperated with treatment and nursing, and gradually reconciled with his family. Another paraplegic patient with bone cancer has stool all over the bed. It happened that the patient's family was away. Our nurse first discovered it when she was visiting the ward. She quickly brought warm water and towels to scrub with the nurse, and then changed into clean clothes and bedding. When the patient's family arrived, they were moved to tears, and the surrounding patients were also very shocked. They won the respect of patients through their selfless dedication. There are countless stories of nurses treating patients as relatives and taking care of them carefully, patiently and meticulously.
Through the efforts and wisdom of nurses in endocrinology and respiratory department for nearly a year, the humanized, characteristic and touching service has won unanimous praise from patients and their families. Personal experience is better than any advertising recommendation, "truly let patients feel sincere in their smiles and let patients get benefits in their smiles". The nursing service has promoted the hospital from small to large, and produced good social benefits. However, we need to continue to work hard, actively participate, be sincere, and do our best to bring the best service to every patient!