1. Housing provident fund hotline 12329 is a local fixed telephone number. To make a long distance call, you need to dial the long distance area code first. The communication fee standard shall be implemented according to the relevant regulations of the Ministry of Industry and Information Technology, and the information service fee shall be exempted. [ 1]?

Two, all localities should make full use of existing resources, reduce duplication of investment, according to the requirements of "12329 housing provident fund hotline service guide", the construction of 12329 housing provident fund hotline. After the 12329 number is activated, other hotline numbers should be stopped and the public should be informed in time.

Three. The housing provident fund hotline 12329 mainly provides basic services such as business consultation, complaints and suggestions, return visits and investigations through artificial voice, and provides extended services such as business guidance, business inquiry and business acceptance through artificial voice and self-help voice according to local actual conditions.

IV. 12329 The construction mode of housing provident fund hotline can be divided into two types: self-built and service outsourcing. Self-built mode Urban Housing Provident Fund Management Center (hereinafter referred to as the Provident Fund Center) organizes and builds a hotline platform by itself, which is responsible for daily operations; Service outsourcing mode The provident fund center entrusts the outsourcing service provider to be responsible for the hotline construction and operation. All localities should choose the construction mode according to local conditions and encourage the adoption of service outsourcing mode. Conditional areas, hotline construction and operation can break the geographical boundaries, moderate regional concentration.