1. Where can I consult about medical insurance issues? There are generally three ways to consult about medical insurance issues: online inquiry, offline inquiry, and telephone inquiry.

Online inquiries refer to inquiries on the official social security website or related APPs on Alipay and WeChat.

For offline inquiries, go to the Social Security Bureau counter to inquire.

You can also call the Social Security Bureau’s consultation hotline to find out.

2. Which department should I consult for medical insurance issues?

For medical insurance issues, you should generally consult the social security agency where the insured person is located for consultation.

Legal analysis: You can consult the local social security bureau.

Social medical insurance inquiry: Social medical insurance is purchased in the place where one belongs. Because the social medical insurance purchased by individuals belongs to different places, when making inquiries, one must go to the social insurance network of the insured place to inquire; different places have different login cities.

On the Labor and Social Security Network or social insurance business website, click on the personal social security information query window, enter your ID card and password (the password is your social security number or ID card birth date) to query your insurance information.

Legal basis: Article 6 of the "Social Insurance Law of the People's Republic of China" The state exercises strict supervision over social insurance funds.

The State Council and the people's governments of provinces, autonomous regions, and municipalities directly under the Central Government shall establish and improve the supervision and management system of social insurance funds to ensure the safe and effective operation of social insurance funds.

People's governments at or above the county level shall take measures to encourage and support all aspects of society to participate in the supervision of social insurance funds.

Article 7 The social insurance administrative department of the State Council is responsible for the management of social insurance nationwide, and other relevant departments of the State Council are responsible for relevant social insurance work within the scope of their respective duties.

The social insurance administrative departments of local people's governments at or above the county level are responsible for the social insurance management work in their respective administrative regions. Other relevant departments of local people's governments at or above the county level are responsible for relevant social insurance work within their respective scope of duties.

Article 8 Social insurance agencies provide social insurance services and are responsible for social insurance registration, personal rights records, and payment of social insurance benefits.

Article 9 Trade unions protect the legitimate rights and interests of employees in accordance with the law and have the right to participate in the study of major social insurance issues, participate in the Social Insurance Supervision Committee, and supervise matters related to employees’ social insurance rights and interests.