Legal analysis: 12329 is the housing provident fund hotline. On September 28th, 212, the Ministry of Housing and Urban-Rural Development of the People's Republic of China issued the Notice on Opening the 12329 Housing Provident Fund Hotline. Its main purpose is to improve the efficiency and service level of housing provident fund management, enhance the transparency of housing provident fund management, strengthen social supervision, and earnestly safeguard the legitimate rights and interests of paid employees. With the approval of the Ministry of Industry and Information Technology, it is decided to open the 12329 Housing Provident Fund Hotline nationwide.

Legal basis: Article 24 of the Regulations on the Management of Housing Provident Fund, employees can withdraw the balance of their housing provident fund accounts under any of the following circumstances:

(1) purchasing, constructing, renovating or overhauling their own houses;

(2) retired;

(3) completely losing the ability to work and terminating the labor relationship with the unit;

(4) leaving the country to settle down;

(5) repaying the principal and interest of the house purchase loan;

(6) the rent exceeds the prescribed proportion of family wage income.

in accordance with the provisions of items (2), (3) and (4) of the preceding paragraph, the employee housing provident fund account shall be cancelled at the same time.

if an employee dies or is declared dead, the employee's heirs and legatee can withdraw the storage balance in the employee's housing provident fund account; If there is no heir or legatee, the storage balance in the employee housing provident fund account will be included in the value-added income of the housing provident fund.