the manual service of transferring 12345 has the following steps:

1. Enter the number. Call the mayor's hotline 12345.

2. according to the voice prompts, select other related service types, such as "complaint suggestion" and "business consultation", and then select "manual service".

3. after the manual service is connected, he will ask you questions that need to be consulted or things that need to be handled. Please answer the relevant questions according to the actual situation.

The dialing method of p>12345 manual service is as follows:

1. Through the Internet.

2. Call 12345-1-1 to inform the staff of the appeal.

3. Fax the written opinions to 12345-1-5.

4. Send an email.

5. Send SMS.

6. Add friends through social software

To sum up, when calling the 12345 customer service hotline, directly say "Transfer to manual" in the voice navigation, so that the system will automatically transfer to manual customer service.

Legal basis:

Article 26 of the Social Insurance Law of the People's Republic of China

The treatment standards of basic medical insurance for employees, new rural cooperative medical care and basic medical insurance for urban residents shall be implemented in accordance with state regulations.

Article 27

Individuals who participate in the basic medical insurance for employees will not pay the basic medical insurance premium after retirement and enjoy the basic medical insurance benefits according to the national regulations if the accumulated payment reaches the fixed number of years stipulated by the state when they reach the statutory retirement age; Those who have not reached the fixed number of years prescribed by the state may pay the fees to the fixed number of years prescribed by the state.

article 28

medical expenses that meet the basic medical insurance drug list, diagnosis and treatment items, medical service facilities standards and emergency and rescue shall be paid from the basic medical insurance fund in accordance with state regulations.

article 29

the part of the medical expenses of the insured that should be paid by the basic medical insurance fund shall be directly settled by the social insurance agency, medical institutions and pharmaceutical trading units.

the social insurance administrative department and the health administrative department should establish a settlement system for medical expenses in different places, so as to facilitate the insured to enjoy the basic medical insurance benefits.