The bottom line standard is as follows: 1. If the seller fails to deliver the goods within the time limit, it is a breach of contract. If it is determined that the delivery is overdue, the seller shall pay the buyer a penalty of 10% of the actual transaction amount.

Under normal circumstances, the total amount of compensation paid by the seller to the same buyer within 24 hours is at least 5 yuan, and the maximum amount cannot be greater than 100 yuan.

2. If the gifts promised by our sellers are not delivered within the time limit, we will also pay the liquidated damages according to the above compensation rules.

If the gift has a link to be sold separately in the store, the penalty will be calculated according to the selling price indicated in the gift selling link.

If there is no sales link in the store and there is no clear price tag, the liquidated damages will be calculated by Taobao customer service with reference to the market price.

3. If the buyer's complaint is established, the seller should not only pay liquidated damages to the buyer, but also pay the same amount of liquidated damages to Taobao.

In other words, if the buyer's complaint is established, the seller needs to pay double liquidated damages, one for the buyer and one for Taobao.

So I suggest that you take the initiative to compensate before the buyer's complaint is established, so that we only need to pay a single penalty.