1 and 12333 intelligent service systems organically integrate the knowledge base of 12333 telephone consultation center and the massive information resources of the portal website of the Municipal Human Resources and Social Security Bureau, emphasize the "dialogue" service mode of human-computer interaction, and realize the innovation of online consultation form and interactive process of the website. By the end of 2002 12333, the total number of telephone calls in China was about10.50 billion, and the comprehensive connection rate was 84.2%.
2. 12333 The telephone consultation service hotline for human resources and social security is an important service platform for the national economy and people's livelihood. Promoting the construction of telephone consultation service system for human resources and social security is conducive to unblocking the communication channels between human resources and social security departments and the public and improving their service ability to the public;
3. The telephone consultation service of human resources and social security has played a great role in people's livelihood service, which has not only become an important way for the masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provided an important reference and basis for policy formulation, and also provided a channel to alleviate or solve problems, thus dissolving contradictions in the bud.
Legal basis: Article 10 of the Social Insurance Law of People's Republic of China (PRC).
Employees shall participate in the basic old-age insurance, and the employer and employees shall jointly pay the basic old-age insurance premium.
Individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employer and other flexible employees can participate in the basic old-age insurance, and individuals pay the basic old-age insurance premium.
The measures for the endowment insurance of civil servants and staff managed by reference to the Civil Service Law shall be formulated by the State Council.
Article 11
The basic old-age insurance combines social pooling with individual accounts.
The basic old-age insurance fund consists of employers, individual contributions and government subsidies.
Article 12
The employing unit shall pay the basic old-age insurance premium according to the proportion of the total wages of its employees stipulated by the state, and record it in the basic old-age insurance pooling fund.
Employees shall pay the basic old-age insurance premium in accordance with the proportion of wages stipulated by the state and record it in their personal accounts.
Individual industrial and commercial households without employees, part-time employees who have not participated in the basic old-age insurance in the employing unit and other flexible employees who have participated in the basic old-age insurance shall pay the basic old-age insurance premiums in accordance with state regulations and record them in the basic old-age insurance pooling fund and individual accounts respectively.