In the service system of Bank of China, the letter C has a specific meaning, it represents VIP customers.

Unlike other letters, Class C customers enjoy special treatment.

According to the bank's standards, to become a C-level VIP customer, the asset threshold that customers need to meet is RMB 200,000.

In contrast, Class B financial management customers need assets of 2 million yuan, while the highest level of private banking customers, Class A, requires assets of about 7 million yuan.

In practice, banks provide different service levels to different levels of customers.

For example, C-level VIP customers may enjoy priority services, such as dedicated VIP lanes, while R-level customers may refer to special card numbers used by lobby managers to serve customers.

However, according to the Information Times, the problem of queuing up at banks is still common among Chinese consumers. Most consumers (78.2%) often encounter queues, with waiting times up to 3 hours, and the average waiting time is about 14 minutes.

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In order to improve this situation, Bank of China has taken measures to optimize self-service equipment services, such as increasing the transfer and password changing functions of deposit machines, increasing the single withdrawal limit of cash machines, unifying the software versions of self-service financial terminals across the jurisdiction, and

A number of transaction functions have been added, such as fee payment and open-end fund transactions, aiming to improve customers' self-service transaction convenience and reduce waiting time in queues.

These initiatives demonstrate the bank's efforts to improve customer experience and reduce queues.