1. The customer service center selects "Buy with Peace of Mind" and clicks "Apply for Compensation" to understand the specific process and requirements in the compensation description.

2. If the amount of fraud is large, or there are other serious situations, it is necessary to report the case to the public security organ in time, and provide all the collected evidence, such as chat records and payment vouchers.

3. According to the Law on the Protection of Consumers' Rights and Interests, if the operator commits fraud, the consumer has the right to demand triple compensation, and if it is less than 500 yuan, it shall be compensated according to 500 yuan.