1. Internal obstacles of customer service \ x0d \ x0d \ 1. Correct attitude, others don't have to lose, sum up the advantages of the product. \x0d\\x0d\2。 Record every phone call, be good at summing up your own words and why you were rejected. \x0d\\x0d\3。 Write down the key words you want to express on paper before making a phone call, so as not to be nervous and incoherent. \x0d\\x0d\ 2。 Make clear the purpose of the call, get an interview, and then complete the sale. (If not the person in charge, try to get the phone number of the person in charge) \ \x0d\\x0d\ III. Customer resource collection requires three conditions. \x0d\\x0d\ 1。 There is a potential or obvious demand. \ x0d \ x0d \ 2。 Have a certain economic strength to consume and consume the products you sell. \x0d\\x0d\3。 Contacts should have the initiative and be able to make the final decision. \x0d\\x0d\ IV。 Front desk or switchboard communication \ x0d \ x0d \ 1. When looking for information, if you want to find the boss's name, call the boss directly. If the other party asks who it is, say it's a customer or friend, so the chances of finding it will be greater. \x0d\\x0d\2。 If the company calls with different numbers and different people don't respond, the chances of success will be greater. \x0d\\x0d\3。 Just go to the extension and ask again (not press zero to turn to manual), and you may be transferred to the salesman or the personnel department, so you can avoid the front desk. \x0d\\x0d\4。 If you think this customer has a bright future, don't give up asking other colleagues for help, sound out colleagues and learn something yourself. \x0d\\x0d\5。 As a partner. Hello, this is the company. Put me through to your boss. I sent a fax yesterday to confirm. \x0d\\x0d\6。 I don't know the surname of the person in charge, but pretend to know him. Looking for one of your managers, I, if there is no answer, you can say, Oh, that's my fault. I lost his business card. Please tell him your name and number. \x0d\\x0d\7。 Don't leave your number and name with the caller. If the person in charge is not here, just say "it doesn't matter". When are you free? When do you think it is convenient for me to call, or I'll call you this afternoon. \ x0d \ \ x0d \ v. Introduce yourself and the company for 30 seconds in the opening remarks of successful telemarketing. \ x0d \ \ x0d \ Say three things in 30 seconds: 1. Who is the company I represent? 2. What is the purpose of calling customers? 3. What is the use of the product for customers? \x0d\\x0d\ VI。 Introduce your products \ x0d \ x0d \ When introducing products on the phone, you should pay attention to the key points and highlight your products to attract customers. \x0d\\x0d\ VII。 There are two ways to handle customer objections: \ x0d \ x0d \ 1. Habitual rejection of customers should divert their attention. For example, we do have a group purchase, which can improve the enthusiasm of employees, maintain his customer relationship and improve his own efficiency. \x0d\\x0d\2。 Customers object, sometimes we don't know whether the customer is in a good mood, and we can judge by tone and attitude. Learn to listen, help him resolve his irritability, and give back your kindness in future communication. \x0d\\x0d\3。 Customers are opposed to being teachers, and customers pick out the shortcomings of products. The customer also knows that there is no perfect product in this world. He just wants to express how powerful and knowledgeable he is. All ears show that what the customer said is very reasonable, and all products are flawed. Listening to what you said made me learn a lot. Then express their own shortcomings, but also meet the vanity of customers, but also achieved their own sales purposes. \ x0d \ x0d \ The real objection includes two aspects: \ x0d \ x0d \ a. There are several forms of demand: \ x0d \ x0d \ 1. Not for the time being. I need to call you because our opening remarks didn't attract customers. Then we should adjust our speaking skills and focus on what our products can bring him. \x0d\\x0d\2。 Send a fax/information, and we'll talk about it then. Then consider what the product can bring him next time you call. \x0d\\x0d\3。 I have to think about it/discuss it again. We need to find out the true meaning of customer's "consideration". May I ask what you are worried about? Only in this way can we understand our reasons. Ask the reason and find a solution. \x0d\\x0d\4。 We have company. Oh, congratulations. I don't know which company you work for. Maybe I can help you? If customers are interested, we will analyze the advantages of competitors, and then tell them that the differences of our products will arouse customers' interest, and then say that one more chance of multiple choices will not cause any losses. \x0d\\x0d\5。 I'm busy now and have no time to talk to you. We said it's okay. Is it convenient to see it tomorrow afternoon? I will visit you at your home with the information. We'll talk about it later if we're not busy. If you still refuse to tell the customer to send an email, or something else, make an appointment for the next contact opportunity and give the customer a buffer time. \ x0d \ \ x0d \ b. If you have any objection to the price, try not to talk about the price by telephone. If you must quote, quote a rough price first, and then the customer will bargain. \x0d\\x0d\ VIII。 Make an appointment with customers for an interview \ x0d \ x0d \ I didn't say to leave myself a way out for the first time \ x0d \ x0d \ telemarketing steps: \ x0d \ x0d \ 1. Greet customers and introduce yourself \ x0d \ Sorry, maybe I will choose an inappropriate time and come back at your convenience. Are you free tomorrow or the day after tomorrow? \ x0d \ \ x0d \ B. I'm not interested in your products. Dialogue: I'm not interested because I don't understand. Please give me a chance to interest you. That's why I want to visit you. Will you go to work tomorrow or the day after tomorrow? \ x0d \ x0d \ C. I'm busy and have no time. Conversation: I know you are busy with official business, so I call you in advance to ask for your advice, so as not to call in rashly and interfere with your work. So, tomorrow or the day after tomorrow? \ x0d \ \ x0d \ D. Send me the information, and I'll have a look first. Dialogue: It doesn't matter, but you are too busy, and reading these materials will take up too much time. Why don't I help you think about it? Do you think tomorrow or the day after tomorrow is more suitable? \x0d\ Well, I won't say anything else. When I first started learning sales, my master taught me a method of chatting, called Ma Yun Chat. You can Baidu it ~ ~ ~